Director of Membership Operations and Support-YMCA

Ohio
May 10, 2025
Full Time
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Average Pay*: $30 - $45
*average hourly rate for this position in your area
Deadline date:
$26 - $26

Job Description

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Job Title: Director of Membership Operations and Support

Company: YMCA

Location: Ohio

Pay: $55000 per year

AI Pay Analysis:

An annual salary of $55,000 for a "Director of Membership Operations and Support" in Ohio is below the industry standard for similar roles. For instance, as of December 2024, the average annual salary for a Member Services Director in Ohio is approximately $135,757, with a typical range between $106,112 and $173,394. (salary.com) Similarly, the average salary for a Membership Director in Ohio is around $112,790, with most professionals earning between $98,267 and $136,982. (salary.com) Nationally, the average annual salary for a Membership Director is about $115,625, with a range from $100,733 to $140,420. (salary.com) Therefore, a $55,000 salary for this position is significantly below the average for similar roles in Ohio and nationwide.

Job description:

Join Central Ohio to lead training initiatives, leverage data-driven strategies, and enhance member experiences in our wellness centers.

The Director of Membership Operations and Support will be instrumental in delivering a positive and enriching experience for all members and guests visiting our health and wellness centers. This position focuses on establishing and maintaining training standards that foster a high-quality customer service culture. Additionally, the Director will be responsible for producing and analyzing various membership data to identify errors and trends, as well as creating and managing systems, programs, and promotions related to healthy living and member engagement across the YMCA of Central Ohio’s locations.

Qualifications

  • Bachelor’s degree in communication, business, data analytics, or a related field, along with a minimum of two years of training and/or management experience, or an equivalent combination of relevant education and experience.
  • A minimum of three years of experience in the YMCA or another membership-based organization is preferred.
  • YMCA Team Leader certification is preferred; if not certified, the candidate should obtain certification within two years.
  • A strong passion for promoting community well-being and inclusivity.
  • High standards of professionalism and integrity, with the ability to interact effectively across various working styles, levels, and diverse cultures, both within and outside the organization.
  • Proficient in CRM database management, Google Suite, and Microsoft Office applications, with demonstrated abilities in data formatting and analysis.
  • Exceptional customer service, planning, and organizational skills, coupled with meticulous attention to detail.
  • Strong verbal, written, digital communication, and presentation skills.
  • Analytical thinking and problem-solving capabilities to identify relevant questions and potential solutions independently.
  • Results-oriented with a progressive approach to changes and standard operating procedures.
  • Willingness to travel locally frequently, including occasional evenings and weekends.

Essential Functions

  • Embody the characteristics of a cause-driven leader and serve as a role model for staff and members, promoting youth development, healthy living, and social responsibility in all functions.
  • Oversee the initial and ongoing staff training related to customer relationship management (CRM) software and the member experience, leading the development of new training programs.
  • Lead the implementation of new membership software integrations and updates, providing ongoing support after implementation.
  • Collaborate with a team of staff leaders to establish audit processes that ensure quality standards across all YMCA of Central Ohio health and wellness centers.
  • Facilitate community event presence, ensuring consistency in presentation and representation across all communities.
  • Drive positive sales and retention outcomes by analyzing key metrics, including usage, annual renewals, terminations, conversions, NPS, and post-join involvement in health and wellness initiatives.
  • Engage in special projects and promotions, regularly monitoring branch feedback to ensure standard operating procedures meet the needs of members and program participants.
  • Serve as an expert in Membership Experience, delivering structured feedback and coaching for branch Membership Experience Team members.
  • Convene and lead small group initiatives focused on operational process improvements, innovation, and experience development.
  • Ensure compliance with YMCA Nationwide Membership protocols and respond to inquiries from YUSA regarding membership requirements.
  • Address reports of suspicious and inappropriate behaviors promptly and confidently, following policy and procedure violations and adhering to mandated reporting requirements to protect youth from abuse.
  • Work effectively with diverse groups and viewpoints across all social and economic segments of the organization and community.

Job Posting Date: Mon, 28 Apr 2025 07:22:33 GMT

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