Dog Facility Receptionist / Office Manager-Its a Dogs Life MI Inc

Wixom, MI
May 7, 2025
Full Time
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Average Pay*: $10 - $15 per hour
*average hourly rate for this position in your area
Deadline date:
$6 - $8

Job Description

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Job Title: Dog Facility Receptionist / Office Manager

Company: Its a Dogs Life MI Inc

Location: Wixom, MI

Pay: $13.5 – 17.5 per hour

AI Pay Analysis:

The hourly rate of $13.50 to $17.50 for a "Dog Facility Receptionist / Office Manager" in Wixom, MI, is slightly below the average for similar roles in Michigan. Veterinary receptionists in the state earn an average of $15.45 per hour, with a range from $12.78 to $18.68. (indeed.com) In Wixom, a Family Pet Practice offers a full-time receptionist position with a salary between $15.00 and $18.00 per hour. (simplyhired.com) Additionally, a "Dog Daycare Receptionist" in the U.S. has a median annual salary of $45,005, equating to approximately $21.63 per hour. (salary.com) Considering these figures, the offered rate is competitive but on the lower end for the region and industry.

Job description:

We are currently seeking a personable and organized Front Desk Client Services Representative to join our team at It’s A Dog’s Life Resort & Spa. This pivotal role focuses on delivering exceptional customer service to ensure a memorable experience for our clients and their beloved pets. The ideal candidate will be responsible for managing client check-ins and check-outs, processing financial transactions, and supporting our sales and marketing initiatives. If you are passionate about animals and excel in customer service, we would love to hear from you!

Essential Responsibilities:

  • Facilitate client check-in and check-out processes.
  • Greet and assist clients and visitors in a professional and welcoming manner.
  • Efficiently check pets in and out of the facility, ensuring all necessary documentation is completed accurately.
  • Promote and upsell our range of services and products.
  • Oversee data integrity within the Gingr (POS) system.
  • Manage financial operations, including cash drawer reconciliation and transaction accuracy.
  • Address client inquiries, concerns, and requests promptly to provide outstanding service.
  • Foster strong relationships with clients to encourage repeat business and referrals.
  • Actively promote services and products, including daycare, grooming, and enrichment services.
  • Manage social media accounts and website content to ensure it remains current and engaging.
  • Capture high-quality photographs of pets during their stay for marketing purposes.
  • Organize marketing events and promotions to attract new clients and engage existing ones.
  • Coordinate birthday celebrations and memorials for pets, as well as community outreach efforts.
  • Oversee maintenance and repairs of the facility, ensuring cleanliness and organization.

Qualifications:

  • High school diploma or equivalent; additional education in business or animal care is advantageous.
  • Previous experience in customer service, sales, or a related field, preferably within the pet care industry.
  • Exceptional communication and interpersonal skills, accompanied by a friendly demeanor.
  • Proficient in cash handling and financial reconciliation.
  • Basic knowledge of social media platforms and marketing strategies.
  • Ability to multitask and manage priorities effectively in a fast-paced environment.
  • Genuine passion for animals and a commitment to delivering top-notch care and service.
  • Proficient in Microsoft Office Suite, Canva, and Gingr (Pet Point of Sale); these are significant advantages.
  • Basic skills in photography and videography.
  • Familiarity with basic bookkeeping duties.
  • Excellent phone etiquette and communication skills, both written and verbal.

Benefits:

  • Competitive salary commensurate with experience.
  • Health insurance coverage.
  • Paid time off.
  • Employee discounts on services and products.
  • Opportunities for professional development and training.
  • A supportive and engaging work environment with a team that shares a passion for pets.

If you are excited to provide exemplary service to pets and their owners and wish to be part of a dynamic team, please submit your resume and a cover letter detailing your experience to [email protected].

It’s A Dog’s Life Resort & Spa is proud to be an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.

Job Posting Date: Wed, 30 Apr 2025 22:44:41 GMT

Apply now!

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