Extended Stay America Cleveland-Independence – Front Desk Agent-Aimbridge Hospitality

Independence, OH
May 30, 2025
Full Time
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Average Pay*: 15 - 19
*average hourly rate for this position in your area
Deadline date:
$7 - $7

Job Description

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Job Title: Extended Stay America Cleveland-Independence – Front Desk Agent

Company: Aimbridge Hospitality

Location: Independence, OH

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for the position of Front Desk Agent at Extended Stay America in Independence, OH, is generally on the lower side of the industry standard. While entry-level positions in hospitality may start around this rate, many establishments in the region and similar roles typically offer anywhere from $14 to $20 per hour, depending on experience and the specific demands of the job. Factors such as local cost of living, competition for workers, and the employer’s wage policies can influence these rates. Overall, while $15/hour may attract some applicants, it may not be considered competitive enough to retain employees long-term in a market that values experience and customer service skills in hospitality.

Job description:

Join Our Team as a Front Desk Agent!

The Front Desk Agent plays a vital role in enhancing our guests’ experience by embodying exceptional customer service and effective communication. This key position manages guest interactions and ensures the front desk operates efficiently and effectively.

Key Skills and Responsibilities:

  • Customer Service Excellence: Deliver outstanding service with a consistently friendly and welcoming demeanor. Demonstrated ability to enhance guest satisfaction through exceptional service.

  • Communication: Skillfully convey information and ideas while promptly addressing guest inquiries and issues. Strong verbal and written communication skills are essential for effective interaction with guests and team members.

  • Problem-Solving: Quickly and accurately evaluate and select among alternative courses of action to resolve guest concerns.

  • Multitasking Ability: Efficiently manage multiple tasks, including reservations, check-ins, and check-outs.

  • Financial Skills: Work with and understand financial information, performing basic arithmetic functions as necessary.

Education and Experience:

  • A high school diploma or equivalent is required, with experience in a hotel or related field preferred.
  • Familiarity with hotel management software and the Microsoft Office suite is an advantage.

Benefits:

After an initial waiting period, individuals hired into full-time positions are eligible for a competitive benefits package that includes:

  • Daily Pay options—please inquire with your Recruiter for details.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401(k) Retirement Plan.

Property Information:

Discover your home away from home at Extended Stay America Premier Suites – Cleveland – Independence. Conveniently located off I-77, our hotel is just minutes from several Cleveland Clinic locations and a short drive from attractions such as the Rock & Roll Hall of Fame, Cleveland Metroparks Zoo, and downtown Cleveland. Each of our spacious suites includes fully equipped kitchens, complimentary healthy breakfast, free Wi-Fi, and ample space to work, dine, and unwind.

At Extended Stay America, you’ll find a supportive and collaborative environment where you can thrive. We celebrate our successes monthly with team-building activities and events that foster camaraderie. If you are seeking a place to grow, succeed, and feel at home, we invite you to join us!

Job Posting Date: Thu, 22 May 2025 00:29:25 GMT

Apply now!

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