Field Operations Associate-Aerotek

Royal Oak, MI
May 13, 2025
Full Time
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Average Pay*: $16 - $20 per hour
*average hourly rate for this position in your area
Deadline date:
$21 - $21

Job Description

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Job Title: Field Operations Associate

Company: Aerotek

Location: Royal Oak, MI

Pay: $21.15 per hour

AI Pay Analysis: The hourly rate of $21.15 for a “Field Operations Associate” in Royal Oak, MI, is close to the average for similar roles in the region, which typically range from $18 to $25 per hour depending on experience and specific responsibilities. While this rate aligns well with entry to mid-level positions in the field, it may be on the lower end of the scale for roles requiring specialized skills or experience. Overall, while competitive for entry-level positions, candidates with more experience or specialized knowledge might expect a higher compensation.

Job description:

The HR/Field Operations Associate is tasked with providing exceptional support to our customers, which include contract employees, clients, program offices, and alternative delivery teams, from the acceptance of offers through the management of all onboarding responsibilities. This role is customer-facing and involves supporting customer interactions, problem resolution, and maintaining general office operations via telephone, email, and in-person communication.

Key Responsibilities

Client Onboarding

  • Ensure that client pre-employment requirements, forms, policies, and onboarding documents are current and validated by the Compliance departments.
  • Manage the onboarding packet requirements for clients (authorization forms, drug tests, background checks, etc.) and maintain the Candidate Tracker with contractor data until candidates are cleared to start.

Contractor Onboarding

  • Deliver outstanding customer service in every interaction to guarantee a quality candidate experience.
  • Ensure timely and precise entry of candidate data, onboarding process updates, and all necessary documentation within the onboarding and compliance framework.
  • Document all candidate and contractor interactions and communicate updates promptly.
  • Coordinate contractor orientations, I-9 processing, and other onboarding requirements at the local field office.
  • Provide candidates with pre-employment documents and screen requirements for review and signature.
  • Promote the use of Direct Deposit or electronic deposit and CashPay to contractors and clients.
  • Assist with contractor training and certification requirements.
  • Attend office meetings to communicate onboarding statuses as needed.
  • Oversee background checks, drug testing, and medical screening processes for contractors.
  • Ensure contractor compliance with key E-Verify requirements, such as expired documents.
  • Validate that all potential contract employees adhere to pre-employment screening guidelines and remove non-compliant individuals from the process.
  • Manage the HR folder process to ensure timely completion of onboarding paperwork.

Lifecycle Management

  • Act as the primary point of contact for contractor inquiries and facilitate communication with the center to address payroll and invoicing issues, aiming for high customer satisfaction and swift resolution.
  • Collaborate with the center to update contractor records for address changes and direct deposit modifications.
  • Oversee the processing of live paychecks.
  • Manage contractor travel booking requests.
  • Direct unemployment filing questions and workers’ compensation inquiries to the appropriate teams for resolution.

Operational Support Activities

  • Deliver exceptional front office customer service, both via telephone and in the reception area.
  • Collaborate with talent acquisition to manage internal onboarding for all field office and on-premise hiring, including I-9 and completion of onboarding paperwork, as well as desk setup.
  • Work alongside the Field Operations Supervisor to manage the internal payroll process.
  • Oversee asset distribution and collection for new internal hires and terminations.
  • Provide comprehensive administrative support to all internal and external employees while resolving process and technology-related inquiries.
  • Serve as the primary liaison between field office producers and corporate or center-based teams, identifying opportunities to enhance partnerships.
  • Educate and hold field office/VOP producers accountable for timely submissions of important processes.
  • Act as the contact for real estate communications, supporting any in-office updates, moves, or installations, and managing property relations.
  • Collaborate with the Field Operations Supervisor to manage office purchasing and vendor management, including copier maintenance and kitchen appliance services.
  • Order, maintain, and organize all office supplies, manage mailing and shipments, and oversee filing and maintenance of office paperwork and directories.

Competencies

  • Exceptional written and oral communication skills, coupled with strong interpersonal abilities.
  • Strong decision-making capabilities.
  • Proficient in tackling complex issues and developing innovative, practical solutions.
  • Detail-oriented and proactive; able to prioritize effectively while handling multiple tasks.
  • Excellent time management skills with a strong focus on deadlines and goals.
  • Skilled in building effective relationships with internal partners, both locally and across corporate and center-based locations.

Qualifications

  • A minimum of 2 years of experience in a customer service-related role.
  • An Associate’s degree or two years of relevant experience in customer service.
  • A BA/BS degree in Human Resources, Business, or Accounting is preferred.

Job Posting Date: Fri, 09 May 2025 06:44:07 GMT

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