FOH Manager – Big E’s Sports Grill Downtown GR-Suburban Inns

Job Description

Job Title: FOH Manager – Big E’s Sports Grill Downtown GR

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $48000 per year

AI Pay Analysis: An annual salary of $48,000 for a Front of House (FOH) Manager at Big E’s Sports Grill in Downtown Grand Rapids, MI, translates to an hourly rate of approximately $23.08. This rate is somewhat competitive, given that FOH Managers in similar establishments typically earn between $40,000 and $60,000 annually, depending on experience and the establishment’s size. In Grand Rapids, where the cost of living is relatively moderate, this salary aligns well with local averages, though candidates with significant experience or those managing higher-volume venues may expect more. Overall, the offered rate is reasonable but might be more attractive with performance bonuses or benefits.

Job description:

Big E’s offers a vibrant and fast-paced workplace filled with ample opportunities for skill enhancement and career advancement. We invite you to join an exceptional team within the Food and Beverage and Hospitality sectors.

As a Front of House (FOH) Manager, you will oversee the operations and service within the Front of House, ensuring an experience that delights our guests while adhering to Suburban Inns’ Core Values, company standards, and local health regulations.

• FOH Manager Salary: Starting at $48,000 annually, negotiable based on experience.

Benefits Include:

• Discounts on hotel stays and dining.
• Earned Paid Time Off for all team members.
• Comprehensive health, vision, dental, and life insurance for full-time team members.
• Flexible work schedules.
• Holiday Pay.
• Eight hours of paid volunteer time annually.
• Opportunities for professional advancement and growth.
• 100% paid maternity, paternity, or adoption leave for qualifying employees.
• Employee Assistance Program (EAP) through Pine Rest, including three complimentary counseling sessions, access to an online resource library, and consultations for legal, financial, and elder care needs.

Essential Functions:

• Extend a warm and welcoming greeting to all guests, fostering a sense of value and appreciation.
• Schedule Front of House personnel in accordance with labor guidelines set by the Restaurant Manager.
• Ensure the appearance, cleanliness, and safety standards of FOH areas, equipment, and fixtures are consistently maintained.
• Manage monthly inventories, pricing, cost controls, requisitioning, and inventory issuance for beer and liquor.
• Uphold high levels of guest satisfaction through active engagement and presence on the floor.
• Conduct regular table visits to engage with guests and enhance their dining experience.
• Assist with guest service as needed and effectively execute service recovery efforts.
• Develop and implement side work, opening, and closing procedures that meet SI/Big E’s standards and safety protocols.
• Lead, manage, and hold team members accountable to the performance standards aligned with Suburban Inns and Big E’s core values, including disciplinary actions as necessary.
• Ensure all FOH team members are TIPS and/or ServSafe certified.
• Monitor FOH team members’ hours for adherence to scheduled shifts.
• Review and approve payroll for FOH team members, ensuring accuracy and compliance with labor laws.
• Make staffing adjustments at the end of shifts that align with service standards and labor cost objectives.
• Prepare reports and schedules while performing other administrative tasks.
• Secure the dining room at the end of business hours.
• Foster positive communication with Back of House staff.
• Attend scheduled staff meetings.
• Adhere to all Suburban Inns processes and exhibit consistent attendance.
• Perform additional duties as requested by management.

Position Requirements:

• Minimum Knowledge: Ability to interpret information and perform basic arithmetic functions, along with proficiency in typing, record keeping, or word processing; strong communication skills are essential.
• Education and Experience: A high school diploma or equivalent experience is required, with a minimum of one year in a relevant role.
• Licenses and Certifications: Required certifications include ServSafe Food, CPR, and TIPS, which may be obtained upon hiring.
• Work Schedule: Availability for day, evening, night, holiday, and weekend shifts, based on business needs.
• Travel: Position may necessitate travel to other Suburban Inns locations or client sites.

Uniform and Appearance Guidelines:

• Uniform: Adhere to Suburban Inns professional attire guidelines, including closed-toed, non-slip shoes.
• Appearance: Hair must be neatly groomed; facial piercings and tattoos visible outside the uniform must be approved by management. Any tattoos deemed offensive based on protected characteristics must remain covered. This policy is enforced by the position’s supervisor, with the Vice President of Operations holding final authority on decisions.

As a dynamic organization in a continually evolving industry, responsibilities associated with this position may change in alignment with Suburban Inns’ business objectives. The incumbent may also be required to undertake additional or different responsibilities as outlined above.

Job Posting Date: Thu, 08 May 2025 02:32:58 GMT

Apply now!