Front Desk Agent- 1st shift-Benchmark Hospitality

Warrensville Heights, OH
May 4, 2025
Full Time
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Average Pay*: $10 - $15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Front Desk Agent- 1st shift

Company: Benchmark Hospitality

Location: Warrensville Heights, OH

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a “Front Desk Agent- 1st shift” position in Warrensville Heights, OH, aligns with industry standards for this role in the region. In Ohio, the average hourly wage for front desk agents is approximately $14.38, with rates ranging from $10.59 to $19.54. Specifically in Cleveland, the average is slightly higher at $16.11 per hour. Notably, Marriott International reports an average of $15.00 per hour for front desk agents in Warrensville Heights, matching the offered rate. Therefore, the proposed compensation is competitive and consistent with local industry standards.

Job description:

At Pyramid Global Hospitality, we prioritize our people. We are committed to fostering a supportive and inclusive work environment that embraces diversity, promotes personal growth, and enhances overall wellbeing. Our People First culture is evident in our employee development initiatives and comprehensive benefits package, which includes health insurance, retirement plans, and paid time off. We also offer unique perks such as on-site wellness programs, local discounts, and employee rates for hotel stays. Additionally, we are dedicated to providing continuous training and development opportunities, empowering our team members to enhance their skills and advance their careers. Whether you are new to the hospitality industry or a seasoned professional, we offer a collaborative workplace that encourages growth and success across our 230+ properties worldwide. Join us and discover the advantages of working for a company that values its employees and is committed to delivering exceptional guest experiences.

As one of Beachwood, Ohio’s premier hotels, we provide convenient access to University Hospital’s Ahuja Medical Center, Tri-C East’s campus, MGM Casino, ThistleDown Racino, and several museums, including the Rock & Roll Hall of Fame. Our location also features prime shopping and dining options at Pinecrest. Our dedicated team has earned the TripAdvisor Certificate of Excellence, and we strive to build on this success by hiring top talent in the industry. If you are eager to grow with a strong team, we invite you to explore the career opportunities we offer. Cleveland Marriott East features 298 guest rooms, 13,000 square feet of event space, an M Club, a restaurant, and a bar.

This is a first shift position with working hours from 7:00 AM to 3:30 PM; scheduling will be based on guest needs, including availability to work weekends. The starting hourly rate is $15, and full-time positions come with health, dental, and vision insurance with employee contributions, paid time off, a 401(k) plan with matching contributions, free uniforms, and daily uniform care credits.

What You’ll Do:

  • Greet and welcome guests upon arrival, ensuring a positive first impression.
  • Efficiently manage check-ins and check-outs, prioritizing guest satisfaction.
  • Handle reservations, address guest inquiries, and resolve complaints promptly.
  • Maintain a clean and organized front desk area at all times.
  • Provide accurate information regarding the hotel, rooms, rates, and amenities.
  • Process payments and manage cash transactions with precision.
  • Collaborate with housekeeping and maintenance to ensure seamless operations.
  • Foster teamwork and contribute to a friendly and safe work environment.
  • Perform other duties as assigned.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for career growth and advancement.
  • A supportive and dynamic team environment.
  • Ongoing training and professional development programs.

What You’ll Bring:

  • A friendly, professional demeanor with excellent communication skills.
  • Strong organizational skills and keen attention to detail.
  • A passion for customer service and a positive, can-do attitude.
  • Ability to multitask and remain calm under pressure.
  • Capability to stand for up to 8 hours.
  • Previous experience in hospitality or customer service is a plus, but not required.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in hotel management software and Microsoft Office is advantageous.

Compensation Range:

The compensation for this position is set at $15.00 per hour, commensurate with qualifications and experience.

Job Posting Date: Wed, 23 Apr 2025 23:00:16 GMT

Apply now!

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