Front Desk Agent-Davidson Hospitality Group

Job Description

Job Title: Front Desk Agent

Company: Davidson Hospitality Group

Location: Cincinnati, OH

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Front Desk Agent in Cincinnati, OH, is generally considered competitive but may be on the lower end of the spectrum, depending on the specific employer and industry context. According to various salary surveys and reports, the average hourly pay for front desk agents in Cincinnati typically ranges from $14 to $20, with rates skewing higher for those with more experience or working in upscale hotels. Additionally, factors such as benefits, tips, and commission opportunities can significantly impact overall compensation, making it essential to consider the full compensation package when evaluating competitiveness. Overall, while $16 is within the acceptable range, it might not fully reflect the skills and responsibilities involved, particularly in a market that is gradually increasing wage standards.

Job description:

Join the distinguished team at Hyatt Regency Cincinnati, situated in the vibrant heart of downtown Cincinnati, Ohio! As a premier hotel in the region, we are actively seeking talented and passionate individuals to enhance our team. Boasting contemporary design, modern amenities, and a steadfast dedication to exceptional service, Hyatt Regency Cincinnati provides a dynamic work environment conducive to thriving in your hospitality career.

As a valued employee, you will have the opportunity to offer outstanding service to our guests and create memorable experiences. Our commitment to employee development and growth ensures ample opportunities for advancement and career progression. Become a part of our culture that emphasizes excellence, teamwork, and guest satisfaction. Apply today to embark on a rewarding career with Hyatt Regency Cincinnati and contribute to our mission of crafting unforgettable experiences for our guests.

Are you a people-oriented professional with a passion for hospitality? We invite you to join our team as a Front Desk Agent, where you will be instrumental in creating exceptional guest experiences. With your high energy and enthusiasm, you will serve as the friendly face that welcomes and assists our guests throughout their stay. From facilitating seamless check-ins to offering valuable local recommendations, you will play a vital role in ensuring our guests feel valued and cared for. If you thrive in a fast-paced environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this role presents the perfect opportunity for you to showcase your hospitality prowess and make a lasting impact.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor, creating a positive first impression.
• Efficiently manage check-in and check-out processes while maintaining accuracy and attention to detail.
• Provide comprehensive information regarding hotel facilities, services, and local attractions.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Process guest payments and maintain meticulous records.
• Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
• Maintain cleanliness and organization at the front desk area.
• Assist with administrative tasks, including answering phone calls and managing reservations.

Join our energetic team as a Front Desk Agent and contribute to crafting memorable guest experiences within a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, forge meaningful connections with guests, and embark on a fulfilling career journey with us!

Qualifications:

• High school diploma or equivalent.
• Prior cash handling experience is essential.
• Exceptional communication skills.
• Proficiency in computer skills.
• Flexibility to work varied hours, including weekends and holidays.
• Strong problem-solving abilities.
• Capacity to multitask and thrive in a fast-paced environment.
• Previous customer service experience is preferred.
• Familiarity with hotel or resort operations is an asset.

Benefits:
Davidson Hospitality Group, an award-winning full-service hospitality management company, oversees hotels, restaurants, and entertainment venues across the United States. An esteemed partner and preferred operator for renowned brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style that combines the personalized service of a small company with the experience and depth of a larger organization.

In keeping with our commitment to delivering value to our owners and team members, Davidson provides a robust benefits program designed to enhance the well-being of our employees and their families:

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Complimentary maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off (including vacation, sick leave, bereavement, and holidays).
• 401K match.

Working at Davidson is a unique experience; it’s not just a job, but a calling. Your contributions here redefine how quality hospitality is delivered to our guests, clients, partners, and each other.

EOE AA – Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.

Salary Range
USD $16.00 – USD $16.00 per hour.

Job Posting Date: Thu, 29 May 2025 03:20:18 GMT

Apply now!