Front Desk Agent | FT-Greenleaf Hospitality Group

Job Description

Job Title: Front Desk Agent | FT

Company: Greenleaf Hospitality Group

Location: Kalamazoo, MI

Pay: $14 per hour

AI Pay Analysis:

An hourly rate of $14 for a full-time Front Desk Agent in Kalamazoo, MI, is slightly below the local average of $13.85 per hour, as reported by Indeed. (indeed.com) However, some employers in the area offer higher wages; for instance, Marriott International reports an average of $20.05 per hour for this role. (indeed.com) Additionally, the U.S. Bureau of Labor Statistics indicates that hotel, motel, and resort desk clerks in the Kalamazoo-Portage area earn an average of $13.19 per hour. (bls.gov) Therefore, while $14 per hour is competitive within the local market, it is on the lower end compared to some employers and industry standards.

Job description:

The front office team at Greenleaf Hospitality Group plays a pivotal role in delivering exceptional guest experiences. As a front office team member, you will engage with guests through a professional, customer-centric approach to ensure seamless service and satisfaction. You will collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment.

This position offers extensive opportunities for professional growth, competitive benefits, and a supportive team culture, making it ideal for individuals who are passionate about hospitality and dedicated to excellence. Enjoy flexible hours while interacting with guests, and be part of a company committed to innovation, teamwork, and community engagement.

What’s in it for You:

• Comprehensive Medical/Dental/Vision benefits (Full-Time option)
• 401K plan with a 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time option)
• Robust Employee Assistance Program, providing a variety of services, including up to 7 free counseling sessions annually
• Health and Wellness reimbursement of up to $600 per year for items such as gym memberships and wellness products
• Daily shift meal provided
• 10% discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Responsibilities:

• Cultivate positive relationships with guests
• Identify innovative ways to enhance guest experiences
• Implement operating procedures and standards
• Work collaboratively towards team and company goals
• Adapt seamlessly between diverse tasks and roles
• Maintain knowledge of front office operations across all units
• Execute daily shift processes in accordance with standard operating procedures
• Review billing statements, resolving discrepancies and disputes
• Initiate new efficiencies and improvements for team operations
• Keep abreast of shifting procedures and directions
• Address guest concerns and complaints with empathy while adhering to policies
• Clearly and confidently manage billing inquiries and disputes
• Respond to inquiries about hotel services and reservations via email, phone, and in person, providing personalized guest experiences
• Foster an energetic and positive workplace environment
• Practice good stewardship of organizational time and resources
• Provide information on community services, local attractions, and events
• Stay informed about events hosted at the hotel across multiple platforms
• Sell and upsell various opportunities and products in real time
• Perform any additional duties as assigned by management
• Serve as an ambassador of Radisson and GHG standards

Qualifications:

• Availability to work weekends and holidays based on hotel needs
• A genuine passion for people and the hospitality industry
• Driven by purpose, mission, and values, with a strong sense of integrity
• Ability to communicate effectively and build rapport with staff
• Flexible and positive in a dynamic environment
• Open to coaching and feedback
• Organized with the ability to multitask effectively
• Capacity to make prompt, thoughtful decisions in problem-solving scenarios
• Proficient typing skills
• Ability to stand for extended periods (up to 8 hours or more)
• Capability to stoop, bend, and lift up to 40 pounds as needed
• Familiarity with safety and health code standards, and ability to work safely with potentially hazardous materials
• Experience with Opera or a Rooms Management system is a plus, but not required

Top Reasons to Work With GHG:

• Experience a fun, high-energy Front Office team dedicated to providing memorable guest experiences
• Grow your skills and expertise in an environment that promotes professional development and personal growth.

Job Posting Date: Fri, 09 May 2025 03:31:11 GMT

Apply now!