Front Desk Agent-Hyatt

Job Description

Job Title: Front Desk Agent

Company: Hyatt

Location: Cincinnati, OH

Pay: $16 per hour

AI Pay Analysis: The hourly rate of $16 for a Front Desk Agent in Cincinnati, OH, is slightly below the average wage for this position, which typically ranges from $17 to $20 per hour depending on experience and the specific employer. Factors such as the cost of living in Cincinnati, industry demand, and the competitive landscape may affect the competitiveness of this rate. While $16 may attract entry-level candidates or those seeking part-time positions, it may struggle to retain more experienced individuals or meet expectations for those with relevant skills and certifications, indicating a potential need for adjustment to stay competitive in the local job market.

Job description:

Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio. As a premier hotel in the region, we are on the lookout for talented and passionate individuals to enhance our team. With contemporary design, modern amenities, and an unwavering commitment to exceptional service, Hyatt Regency Cincinnati fosters a dynamic work environment conducive to thriving in your hospitality career. Employees are empowered to provide outstanding service and create unforgettable experiences for our guests. We are dedicated to employee development, offering numerous opportunities for advancement and career progression. Become part of a culture that emphasizes excellence, teamwork, and guest satisfaction. Apply today to embark on a rewarding journey at Hyatt Regency Cincinnati and contribute to our mission of delivering extraordinary experiences for our guests.

As a Front Desk Agent, you will be the welcoming face of our hotel, playing a pivotal role in crafting exceptional guest experiences. Your high energy and enthusiasm will help ensure that guests feel cared for and valued from check-in to check-out. You will be responsible for handling inquiries, providing local recommendations, and addressing any guest concerns promptly and professionally. If you thrive in a fast-paced environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this is the perfect opportunity to showcase your hospitality prowess and make a lasting impact.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor, establishing a positive first impression.
• Efficiently manage check-in and check-out procedures with attention to detail and accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues or complaints in a timely and professional manner.
• Process guest payments and maintain accurate financial records.
• Coordinate with various departments to fulfill guest requests and ensure a seamless experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist with administrative tasks, including phone inquiries and reservations management.

Join our dynamic team as a Front Desk Agent and help create memorable guest experiences in a rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and begin a fulfilling career with us!

Qualifications:

• High school diploma or equivalent.
• Prior cash handling experience is essential.
• Exceptional communication and interpersonal skills.
• Proficient computer skills.
• Flexibility to work varied hours, including weekends and holidays.
• Strong problem-solving abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Customer service experience is preferred.
• Knowledge of hotel operations is advantageous.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues throughout the United States. As a trusted partner for well-known brands, Davidson combines an entrepreneurial management style with the extensive expertise of a larger organization, ensuring personalized service and high-quality standards. Our commitment to delivering value encompasses a rich benefits package designed to enrich the lives and well-being of our team members and their families.

Benefits:

• Multiple tiers of medical coverage.
• Dental and vision insurance.
• 24/7 telehealth services.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off (vacation, sick leave, bereavement, and holidays).
• 401(k) matching.

Working at Davidson is truly unique. It is less a job and more a calling—part career, part revolution. Every role here contributes to redefining the quality of hospitality for our guests, clients, partners, and each other.

Davidson Hospitality is an equal opportunity employer, offering opportunities to all qualified individuals regardless of race, gender, sexual orientation, disability, or veteran status. We maintain a drug-free workplace, requiring pre-employment drug tests and background checks. Participation in E-Verify is mandatory. Salary Range: USD $16.00 – USD $16.00 / hr.

Job Posting Date: Fri, 30 May 2025 07:15:31 GMT

Apply now!