Front Desk Agent/Reservations Specialist-

Job Description

Job Title: Front Desk Agent/Reservations Specialist

Company:

Location: Cincinnati, OH

Pay: $16 – 17 per hour

AI Pay Analysis: The hourly rate of $16 to $17 for a “Front Desk Agent/Reservations Specialist” in Cincinnati, OH, is generally in the competitive range for this role, considering the city’s cost of living and average wages. According to various salary benchmarks, front desk agents typically earn between $14 and $20 per hour, depending on experience and the specific employer. The offered rate aligns well with industry standards, especially given that Cincinnati’s labor market offers a mix of customer service roles that can vary slightly in pay. Overall, this rate appears reasonable, particularly for entry-level positions in the hospitality sector.

Job description:

Join Our Dynamic Team at The Westin Cincinnati! Experience a workplace that values your contributions and fosters your professional growth. At The Westin Cincinnati, we are not just colleagues; we are part of a distinguished legacy. Our associates, with their impressive tenure, embody the pinnacle of hospitality within the HEI Hotels & Resorts family.

Our team members consistently express their satisfaction, and we are excited to share our exceptional culture with you! Thrive in an environment that rewards your hard work with competitive compensation, comprehensive health and welfare benefits, and an ideal work-life balance. Your well-being is our priority, reflected in our generous vacation and sick leave policies. Looking toward the future? Our robust 401(k) plan, complete with generous company matching contributions, will help you shine in your golden years. Moreover, as a respected member of the world’s largest hotel company, you’ll gain exclusive access to a diverse range of brands through our attractive hotel discount program. Choosing to join Westin means stepping into a world of opportunities. Are you ready to elevate your career? We can’t wait to welcome you!

We encourage those who may not meet every requirement to apply. At HEI, we are committed to building a diverse and inclusive workplace. If you’re enthusiastic about this role but don’t align perfectly with every qualification, we still want to hear from you. You might be the ideal candidate for this or other opportunities within our organization! We highly value U.S. military experience and invite all qualified military candidates to apply.

As a vital member of our team, you will assist guests during their arrival and departure, ensuring exceptional experiences throughout their stay.

Essential Duties and Responsibilities:

• Greet customers promptly with a friendly and sincere welcome, using a positive and articulate speaking voice. Actively listen to requests, respond appropriately, and provide accurate information about outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from our computer system, confirming details such as the number of guests and room rates. Promote HEI Hotels and Resorts and its marketing initiatives while selecting rooms based on guest preferences. Code electronic keys and non-verbally confirm room numbers and rates, providing welcome folders as necessary.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Manage cash handling, including making change and balancing an assigned house bank, while accepting and recording vouchers, traveler’s checks, and other payment forms. Convert foreign currency at current posted rates and post charges to guest rooms and house accounts through the computer system.
• Answer telephone calls promptly and clearly, logging messages into the computer, retrieving them for guests, and providing assistance with mail, small packages, and faxes as needed.
• Conclude guest accounts at check-out, ensuring satisfaction; if any issues arise, negotiate appropriate resolutions, which may include revenue allowances.
• Address guest complaints by conducting thorough research to devise effective solutions, demonstrating patience and tact to resolve conflicts related to pricing, comfort, or other concerns.
• Maintain composure and alertness in emergency situations and peak hotel activity, employing sound judgment to implement detailed action plans.
• Adhere to attendance policies and be consistently available for scheduled shifts.
• Perform additional job-related duties as assigned.

Qualifications and Skills:

• Preferred hotel experience.
• Proficiency in performing moderate mathematical calculations accurately using a calculator.
• Ability to engage effectively with both internal and external customers, demonstrating patience, tact, and diplomacy in challenging situations.
• Capacity to stand and move throughout the front office while performing essential job functions, with or without reasonable accommodation.
• Competence in accessing and accurately inputting information via a moderately complex computer system.
• Ability to observe and recognize signs of emergency situations.
• Skill in establishing and maintaining effective working relationships with associates, customers, and patrons.
• Strong verbal and written communication abilities.
• Flexibility in adapting communication styles to suit various audiences.

Compensation:

Salary Range: $16.00 – $17.00 Hourly

Benefits:

HEI Hotels and Resorts is dedicated to providing a comprehensive benefits package designed to enhance your physical, mental, and financial well-being. Our offerings include competitive Medical and Dental insurance through Anthem Blue Cross Blue Shield, as well as Vision insurance through EyeMed. We provide Vacation, Sick, and Holiday programs to ensure you have time to rejuvenate. Additional benefits include pet insurance via the ASPCA and a wide array of financial coverage including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching contributions and attractive discounts through our ‘YouDecide’ and Hotel Room Discount programs serve as additional incentives for choosing HEI as your future employer. Specific details and eligibility of these programs may vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Posting Date: Fri, 11 Jul 2025 22:33:16 GMT

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