Front Desk Manager- 2nd Shift-Benchmark Hospitality

Job Description

Job Title: Front Desk Manager- 2nd Shift

Company: Benchmark Hospitality

Location: Warrensville Heights, OH

Pay: $45000 – 50000 per year

AI Pay Analysis: The annual salary range of $45,000 to $50,000 for a “Front Desk Manager – 2nd Shift” in Warrensville Heights, OH, translates to approximately $21.63 to $24.04 per hour, based on a typical full-time schedule. This range appears to be competitive for the role, particularly when considering local cost of living and average salaries in the hospitality and management sectors. According to industry reports, front desk managers in similar regions often earn between $40,000 and $55,000 annually, suggesting that this offer is within the acceptable range. However, compensation may vary based on experience, specific employer practices, and additional benefits provided, making it essential for candidates to consider the total compensation package when evaluating the offer.

Job description:
Property

About Us
At Pyramid Global Hospitality, our people are our priority. We are committed to fostering a supportive and inclusive work environment that promotes diversity, growth, and employee well-being. Our People First culture is evident in our focus on employee development, comprehensive benefits, and the cultivation of meaningful relationships. Pyramid Global Hospitality provides a robust array of employment benefits, including extensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness programs, local discounts, and employee rates for hotel stays. Furthermore, we are dedicated to offering continuous training and development opportunities, empowering our staff to enhance their skills and advance their careers. Whether you are embarking on your journey in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality delivers a collaborative environment aimed at fostering growth and success across more than 230 properties worldwide. Join our team and explore the advantages of being part of a company that values its employees and is devoted to delivering outstanding guest experiences.

Location Description
As one of the premier hotels in Beachwood, Ohio, we offer convenient access to University Hospital’s Ahuja Medical Center, Tri-C East’s campus, MGM Casino, ThistleDown Racino, and numerous museums, including the Rock & Roll Hall of Fame, along with the area’s premier shopping and dining at Pinecrest. Our dedicated team has once again achieved a TripAdvisor Certificate of Excellence, and we aspire to build upon this success by hiring the best talent in the industry. If you are eager to grow within a strong team, we welcome you to discover the opportunities that await you for your career. The Cleveland Marriott East features 298 guest rooms, 13,000 square feet of event space, an M Club, a restaurant, and a bar.

Overview
The Cleveland Marriott East is actively seeking a Front Desk Manager for our second shift to enhance our team. The Front Desk Manager will provide guidance and leadership, ensuring the delivery of exceptional customer service during this shift. Our front desk is consistently ranked in the top 10% of all Marriott Hotels for elite appreciation and service.

We offer comprehensive health, medical, dental, and vision insurance, as well as a 401(k) plan with a 6% match, along with paid sick time and time off. Prior hotel or front desk experience is essential for understanding the roles and objectives associated with this position.

Responsibilities include but are not limited to:
– Delivering the highest quality of service to customers at all times.
– Supervising and coordinating the activities of front desk staff.
– Interpreting company policies and ensuring compliance with safety programs to provide a secure working environment.
– Upholding adherence to the Employee Conduct Policy.
– Conducting interviews, orienting and training new employees, and providing ongoing training to enhance job knowledge and skills of front desk staff.
– Coaching and counseling employees to promote positive behaviors and address areas for improvement.
– Facilitating monthly department meetings to review new procedures and gather employee input.
– Fostering teamwork and enhancing employee morale.
– Analyzing and resolving operational challenges.
– Monitoring front desk uniform standards.
– Inputting weekly payroll as required and accurately storing time cards from previous weeks.
– Acting as the manager on duty and overseeing hotel operations as necessary.
– Ensuring the cleanliness and orderly maintenance of the front desk area.
– Maintaining and enhancing guest service and courtesy control programs.
– Professionally handling any guest concerns or complaints.
– Ensuring daily hotel balances are accurate and communicating discrepancies to management and bookkeeping; verifying counts and notifying relevant departments of selling status.
– Reviewing credit reports, hold buckets, and city ledger accounts daily.
– Establishing and auditing controls (overtime, safety deposit boxes, master keys, banks, etc.) on a timely basis to ensure the accuracy and completeness of front desk operations.
– Possessing thorough knowledge of all emergency procedures.
– Coordinating the preparation of weekly forecasts and work schedules.
– Keeping PMS reports current.
– Conducting daily key inventories and monitoring key control.
– Communicating effectively with staff and other departments.

Qualifications
Please note: All offers are contingent upon the successful completion of a background check and drug test.
– A 2- or 4-year degree in Hospitality, Business, or a related field.
– Excellent communication skills.
– Flexibility with scheduling (AM, PM, and Mid shifts).
– Knowledge of hotel front desk operations and reservations.
– A minimum of 1 year of previous supervisory experience or demonstrated leadership ability.
– Capability to serve as Manager on Duty whenever necessary.

Compensation Range
The compensation for this position ranges from $45,000.00 to $50,000.00 per year, based on qualifications and experience.

Job Posting Date: Sat, 12 Apr 2025 06:46:07 GMT

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