Front Desk Medical Receptionist Mason-SynergenX

Job Description

Job Title: Front Desk Medical Receptionist Mason

Company: SynergenX

Location: Mason, OH

Pay: $21 per hour

AI Pay Analysis: The hourly rate of $21 for a Front Desk Medical Receptionist in Mason, OH, is relatively competitive, as it falls within the typical range for this role. According to industry standards, medical receptionists in the Midwest earn between $15 and $25 per hour, depending on factors such as experience, specific job responsibilities, and the healthcare facility’s size. Given that Mason is near Cincinnati, where the cost of living is moderate, this rate is aligned with local expectations and provides a decent wage for the responsibilities involved in managing front desk operations in a medical setting.

Job description:

We at SynergenX/Low T Center are dedicated to providing tailored health programs that cater to the diverse needs and goals of our clients. Our expertise lies in facilitating lifestyle changes through personalized programs, including hormone replacement therapy for hormonal imbalances, dietary consultations, nutrition plans, and weight loss treatments.

The Client Account Manager, commonly referred to as the Front Desk Medical Receptionist, plays a vital role in managing the daily account activities of our clients. This position focuses on customer retention and serves as the primary point of contact for patients, ensuring satisfaction and effective communication.

The ideal candidate is an energetic and dynamic front desk medical receptionist, essential to the seamless operation of our medical facility. As the first point of contact for patients and visitors, this role encompasses delivering exceptional customer service while efficiently executing administrative responsibilities. A successful candidate will possess strong interpersonal skills, organizational abilities, and a thorough understanding of medical terminology and procedures.

Key Responsibilities:

• Patient Interaction: Greet patients warmly and professionally, answer phone calls, and respond to inquiries promptly. Provide information about services, schedule appointments, and direct patients to appropriate areas within the facility.
• Appointment Scheduling: Manage the appointment calendar to minimize scheduling conflicts and ensure accurate appointment records. Coordinate with healthcare providers and staff to meet patient needs effectively.
• Check-In/Check-Out Procedures: Collect patient information and insurance details, verify eligibility, assist in completing necessary forms, and ensure all required documentation is obtained. Process payments and issue receipts as necessary.
• Administrative Support: Perform a range of administrative tasks, including filing, data entry, and maintaining patient records in compliance with confidentiality regulations. Coordinate referrals and medical records requests as directed by healthcare providers.
• Communication Liaison: Act as a liaison among patients, healthcare providers, and staff. Communicate significant messages, changes in schedules, and relay information accurately and efficiently.
• Problem Solving: Address patient concerns or complaints in a professional manner, resolving issues in a timely fashion, while knowing when to escalate matters to higher-level staff.
• Multitasking and Prioritization: Manage multiple tasks simultaneously in a fast-paced environment, prioritizing urgent matters while maintaining attention to detail and accuracy.

Key Skills and Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency in medical terminology, healthcare procedures, and HIPAA regulations.
• Ability to maintain composure under pressure.
• Customer service-focused mindset with a commitment to patient satisfaction.
• Proficiency in computer software and electronic medical records systems.
• Flexibility and adaptability to changing priorities and schedules.
• Proof of high school diploma or GED.
• Medical assistant experience preferred (minimum of three months).
• At least six months of experience in a medical front office reception role.

An energetic front desk medical receptionist serves as the face of our medical facility, embodying professionalism, efficiency, and empathy in all interactions. By effectively managing administrative tasks and providing stellar customer service, they enhance the overall patient experience and contribute to the operational efficiency of our facility.

Available Clinical Hours: Monday 8 AM – 5 PM, Tuesday 8 AM – 7 PM, Wednesday 8 AM – 1 PM, Thursday 7 AM – 5 PM, Friday 8 AM – 5 PM, and up to three Saturdays (8 AM – 12 PM) each month. When working a Saturday, a weekday off will be provided.

Training: Training is compensated and will consist of 2-5 days in Houston, with the remainder taking place in Mason. Travel expenses will be reimbursed (excluding incidentals or deposits for accommodations).

Benefits Included!

Job Posting Date: Fri, 30 May 2025 22:15:24 GMT

Apply now!