Front Desk Receptionist-

Job Description

Job Title: Front Desk Receptionist

Company:

Location: Warren, OH

Pay: $11 – 12 per hour

AI Pay Analysis: An hourly rate of $11 – $12 for a Front Desk Receptionist in Warren, OH, is relatively low compared to national standards. According to the Bureau of Labor Statistics, the median hourly wage for receptionists in the U.S. is around $15, with variations based on location and experience. In Ohio, average rates can vary from $12 to $16 per hour, making the offered wage at the lower end of the scale. Therefore, this rate may not be competitive, particularly for candidates with more experience or additional skills, which could limit the pool of applicants.

Job description:

Job Description:

Shepherd of the Valley is seeking a part-time Front Desk Receptionist for our Howland facility. As a Christian not-for-profit organization, we are committed to upholding the core values of compassion, respect, dignity, spirituality, integrity, and quality. At Shepherd of the Valley, employment represents more than just a job; it is a profound calling.

Since 1972, Shepherd of the Valley has provided peace of mind to families throughout the Mahoning Valley. Our overall quality ratings consistently surpass county and statewide averages, reflecting our dedication to exceptional care. As a holistic healthcare community, we offer a range of services, including short-term rehabilitation, skilled nursing, long-term care, assisted living, independent living, and home health care.

Why Work at Shepherd of the Valley?

We offer an extensive benefits package as part of your total compensation, which includes top-tier medical and dental insurance; tax-deferred retirement options; generous paid holidays and time off, and life and long-term disability insurance. Highlights of our compensation plan include:

• Annual Performance Reviews
• Comprehensive insurance coverage, including medical, dental, eye, and prescription options for eligible employees, as well as a fully paid $10,000 life insurance benefit.
• A Flexible Spending Plan allowing for pre-tax payment of eligible medical and child care expenses.
• Paid Time Off (PTO) accrued immediately upon employment.
• Recognition of 7 paid holidays, with double-time pay for those who work on these holidays. Employees in their third year of service receive additional paid time off for their birthday and a choice of floating holiday.
• Eligibility to participate in SOV’s 403(b) tax-deferred annuity from day one.
• Educational Support through our Professional Development Scholarship, offering $1,000 annually for employees pursuing further education, including free STNA classes.
• Student Loan Forgiveness of up to $2,500, disbursed over four years.
• Partnership with Ohio University providing a 5% discount on undergraduate programs and a 10% discount on graduate programs for employees.
• Additional perks such as discounts at local businesses, bonuses for Employee of the Month, and recruitment bonuses. A longevity bonus is awarded after two years of employment.

Responsibilities:

• Answer incoming telephone calls, identifying the purpose of calls and directing them to the appropriate personnel or department.
• Take and deliver messages or transfer calls to voicemail when necessary personnel are unavailable.
• Provide information about the organization, including address, directions, and other relevant details.
• Welcome on-site visitors with a friendly demeanor, ascertain the nature of their visit, and notify the appropriate staff member.
• Ensure that all job candidates properly register upon arrival.
• Maintain and update appointment calendars.
• Receive, sort, and route mail, along with maintaining and distributing publications.
• Process sales of meal tickets and stamps.
• Create and print necessary documents, including fax cover sheets, memos, and correspondence.
• Perform various clerical tasks as needed, including filing, photocopying, and collating.
• Handle emergency calls in facilities where required, communicating effectively with independent residents and maintaining a communication log.
• Provide assistance in the Nursing department as a Hospitality Aide.

Qualifications:

The ideal candidate will possess a professional demeanor, demonstrate energetic customer service skills, and excel at multitasking. Proficiency in Microsoft Office products is essential.

• High School Graduate or GED equivalent
• Strong customer service skills
• Excellent interpersonal and organizational abilities
• Professional attire and demeanor
• Familiarity with Microsoft Office products
• A minimum of one year of clerical experience in a long-term care setting is preferred

Shepherd of the Valley Lutheran Retirement Inc. is an Equal Opportunity Employer and does not discriminate based on race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

Job Posting Date: Thu, 19 Jun 2025 22:23:30 GMT

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