Front Desk Receptionist-Nivea Hospitality
Job Description
Job Title: Front Desk Receptionist
Company: Nivea Hospitality
Location: Millersburg, OH
Pay: $12 – 14 per hour
AI Pay Analysis: The hourly rate of $12 to $14 for a Front Desk Receptionist in Millersburg, OH, falls slightly below the national average for this role, which typically ranges from $14 to $20 per hour, depending on experience and location. In smaller towns like Millersburg, wages may be lower due to the cost of living and local market conditions. However, this rate may still align with the local economy and living expenses, making it more competitive in that specific area. It’s advisable for candidates to consider their experience and the specific responsibilities associated with the role when evaluating this pay rate.
Job description:
Join our team as a Front Desk Receptionist!
Are you dedicated to creating a clean and welcoming environment for guests? Do you take pride in your attention to detail and enjoy contributing to a committed team? If so, we invite you to become an esteemed member of our Front Desk Team at The Sleep Inn & Suites Mt Hope.
About the Hotel: The Sleep Inn & Suites Mt. Hope is an award-winning establishment located in Amish Country, offering easy access to the beautiful outdoors of east-central Ohio. We are devoted to delivering exceptional guest experiences, believing that the warmth and friendliness of our staff are integral to achieving this mission. Our team is central to our commitment to excellence, ensuring guests feel at home during their stay.
Essential Job Functions:
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Check-in and Check-out: Front desk agents are tasked with welcoming guests upon arrival, verifying their reservations, and assisting with the check-in process. They provide information regarding hotel amenities and policies, addressing any inquiries guests may have. During check-out, agents settle bills, issue invoices, and facilitate a seamless departure experience.
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Room Assignments: Front desk agents assign rooms based on guest preferences, availability, and any special requests. This includes managing room keys and ensuring that rooms are prepared appropriately for incoming guests.
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Guest Service: Agents deliver a variety of services to guests, including information about local attractions and amenities.
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Handling Guest Concerns: As the primary point of contact for issues or complaints, front desk agents address concerns with professionalism and seek appropriate solutions to ensure guest satisfaction.
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Payment and Billing: Front desk staff manage payments, process credit card transactions, and provide guests with accurate billing documentation, requiring keen attention to detail.
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Safety and Security: Agents monitor security cameras and uphold the safety of guests and their belongings, often being trained in emergency procedures.
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Phone and Reservations: They handle incoming phone calls, manage reservations, and oversee room availability using the hotel’s booking system.
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Administrative Tasks: Front desk agents perform various administrative duties, including record keeping, managing guest profiles, and monitoring room inventory.
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Communication: Effective communication is essential in this role, requiring interaction with guests, fellow staff, and management to ensure smooth and accurate information flow.
- Hospitality: Agents cultivate a welcoming atmosphere for guests, ensuring they feel valued and appreciated throughout their stay.
Overall, the responsibilities of a front desk agent are vital in delivering a positive guest experience and maintaining the efficient operation of our hotel. This role demands a blend of customer service skills, organizational ability, and meticulous attention to detail.
Availability Requirements: Must be available to work weekends and evenings.
Job Type: Full-time
Pay: $12.00 – $14.00 per hour
Schedule:
- 8-hour shifts
- Day shifts
- Evening shifts
- Weekends
Work Location: In-person
Job Posting Date: Thu, 15 May 2025 22:36:04 GMT
Apply now!
