Front Desk Supervisor – Residence Inn Columbus Downtown-Lexington Hotel Group Corporate

Columbus, OH
May 11, 2025
Full Time
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Average Pay*: 16-22
*average hourly rate for this position in your area
Deadline date:
$0 - $10

Job Description

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Job Title: Front Desk Supervisor – Residence Inn Columbus Downtown

Company: Lexington Hotel Group Corporate

Location: Columbus, OH

Pay: $17 – 20 per hour

AI Pay Analysis:

The hourly rate of $17 to $20 for a Front Desk Supervisor at Residence Inn Columbus Downtown is slightly below the average for this role in Columbus, OH. As of December 2024, the average annual salary for a Front Desk Supervisor in Columbus was approximately $40,744, equating to about $20 per hour. (salary.com) Nationally, the average hourly wage for this position is also around $20. (salary.com) Therefore, the offered rate is competitive but on the lower end of the local and national spectrum.

Job description:

The Front Desk Supervisor plays a crucial role in enhancing the overall customer experience at our hotel while supporting hotel leadership. This position involves directly supervising up to two departments and providing backup for other departments as necessary. The supervisor will be responsible for motivating, developing, and coaching team members, as well as performing essential management administrative duties. As a member of the hotel management team, the Front Desk Supervisor excels in guest relations and exemplifies the high standards we expect from our staff. Flexibility is paramount, as this role requires the ability to work various shifts with little to no notice.

Duties and Responsibilities include, but are not limited to:

  • Demonstrating a commitment to guest service by proactively addressing guest needs and promptly resolving any concerns.
  • Developing and maintaining training materials for directly supervised departments and assisting with training development in other areas, ensuring adherence to brand and Lexington Hotel Group standards.
  • Recruiting, hiring, onboarding, and training departmental staff, with ongoing support expected throughout an employee’s tenure.
  • Exemplifying the duties of supervised positions and leading by example, including filling in during shifts as required by business demands.
  • Assisting hotel management with administrative tasks such as invoice processing, collecting overdue accounts, and compiling and scanning audit packets.
  • Completing additional tasks as assigned.

Requirements:

  • A minimum of 5 years of experience in the hotel industry, with at least 1 year in a supervisory role.
  • Experience with hotel brands is strongly preferred, along with proficient knowledge of reservation systems.
  • Strong supervisory experience is favored.
  • Strict adherence to guest and employee privacy, ensuring confidentiality of sensitive information unless a business necessity arises.
  • Detail-oriented with a thorough approach to work.
  • Proficient in reading, writing, speaking, and communicating in English; additional languages are a plus.
  • Strong verbal and written communication skills are essential when interacting with guests, employees, management, hotel ownership, vendors, and brand representatives.
  • Flexibility to work various shifts, with the understanding that assigned duties may change with or without notice.
  • Willingness to adjust to schedule changes, including working on days off as necessary based on business needs.

Core Competencies:

  • Leadership
  • Guest Satisfaction
  • Quality of Work
  • Efficiency/Production
  • Strong Communication and Listening Skills

Work Environment:

  • Frequent sitting, standing, and walking.
  • Regular trunk rotation and forward bending during both sitting and standing tasks.
  • Occasional squatting and reaching above and below shoulder height.
  • Vision requirements include close, depth, distance, and focus adjustment.
  • Frequent typing tasks.
  • Ability to lift and carry up to 25 lbs.

Lexington Hotel Group is committed to providing equal employment opportunities and does not discriminate against applicants or employees based on age, color, sex, disability, national origin, race, religion, or veteran status. This document does not constitute an employment contract. Compensation ranges from $17.00 to $20.00 per hour, commensurate with experience.

Job Posting Date: Fri, 02 May 2025 22:54:38 GMT

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