Front of the House Manager – Big E’s EBL-Suburban Inns

Grand Rapids, MI
May 10, 2025
Full Time
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Average Pay*: $22 - $27
*average hourly rate for this position in your area
Deadline date:
$23 - $23

Job Description

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Job Title: Front of the House Manager – Big E’s EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $48000 per year

AI Pay Analysis:

The annual salary of $48,000 for the "Front of the House Manager – Big E’s EBL" position in Grand Rapids, MI, is competitive within the local hospitality industry. According to Salary.com, the average base salary for a Front Desk Manager in Grand Rapids is approximately $51,103, with a range between $44,757 and $58,505. (salary.com) Additionally, Indeed reports that the average salary for a Front of House Manager in Michigan is around $49,660 per year. (indeed.com) Considering these figures, the offered salary aligns well with industry standards for similar roles in the area.

Job description:

Big E’s is a dynamic and fast-paced workplace that offers numerous opportunities for skill development and career advancement. Join an exceptional team in the Food and Beverage and Hospitality industries!

As a Front of House (FOH) Manager, you will oversee the service and management of the front of the house, ensuring an exceptional experience for guests while adhering to Suburban Inns’ Core Values, as well as the standards set by Suburban Inns/Big E’s and local health regulations.

  • Compensation: The starting salary for the FOH Manager position is $48,000 annually, negotiable based on experience.

Benefits Include:

  • Discounts at hotels and restaurants
  • Earned Paid Time Off for all team members
  • Health, vision, dental, and life insurance for full-time team members
  • Flexible scheduling
  • Holiday pay
  • 8 hours of paid volunteer time annually
  • Opportunities for advancement and professional growth
  • 100% paid maternity/paternity or adoption leave for eligible team members
  • Employee Assistance Program (EAP) providing free counseling visits and access to legal, financial, and elder care consultations

Essential Functions:

  • Greet guests in a friendly, positive manner, fostering personal connections to ensure they feel welcomed and valued.
  • Manage the scheduling of FOH personnel in accordance with labor guidelines set by the Restaurant Manager.
  • Ensure the appearance, cleanliness, and safety of FOH areas, equipment, and fixtures.
  • Conduct monthly inventories, pricing, cost controls, requisitioning, and issuing for beer and liquor.
  • Maintain high levels of guest satisfaction.
  • Remain present on the floor to enhance staff engagement and create an optimal guest experience.
  • Conduct table visits for all serviced tables.
  • Assist with guest service as needed.
  • Execute and oversee all service recovery efforts.
  • Develop and implement side work, opening, and closing procedures in line with SI/Big E’s standards and safety protocols.
  • Lead, manage, and hold team members accountable to the standards of employment set by the core values of Suburban Inns and Big E’s, including necessary disciplinary actions.
  • Ensure all FOH team members possess TIPS and/or ServSafe certification.
  • Monitor FOH team member hours for compliance with posted schedules.
  • Review and approve payroll for FOH team members, ensuring accuracy in hours and compliance with labor laws.
  • Make staffing adjustments at the end of the night to meet guest service standards and labor cost objectives.
  • Prepare reports and schedules, and perform other administrative duties as necessary.
  • Ensure the security of dining room areas at closing.
  • Maintain positive, open communication with Back of House teams.
  • Attend scheduled staff meetings.
  • Adhere to all Suburban Inns processes.
  • Exhibit regular attendance and punctuality.
  • Perform other duties as assigned by management.

Position Requirements:

  • Knowledge: Ability to interpret information and perform basic arithmetic. Proficiency in typing, record keeping, and word processing is beneficial. Strong communication skills are essential.
  • Education and Experience: High school diploma or equivalent experience required. A minimum of one year of relevant job experience is preferred.
  • Certifications: ServSafe Food, CPR, and TIPS certifications are required (these may be obtained upon hire).
  • Work Schedule: Flexibility to work days, evenings, nights, holidays, and weekends as needed. Schedule may vary based on business demands.
  • Travel: Occasional travel may be required to other Suburban Inns properties or client locations.

Uniform and Appearance Guidelines:

  • Uniform: Adhere to professional attire standards as per Suburban Inns guidelines. Closed-toed, non-slip shoes are required.
  • Appearance: Maintain a well-groomed appearance. Facial piercings and visible tattoos must receive prior management approval. Tattoos deemed offensive must be covered. This policy is enforced without regard to protected characteristics. The Vice President of Operations retains the authority to overturn any management decisions regarding appearance.

As a rapidly evolving organization in a fast-paced industry, the responsibilities of this position may change in accordance with Suburban Inns’ business needs. Consequently, the incumbent may be required to undertake additional or modified responsibilities as they arise.

Job Posting Date: Thu, 01 May 2025 07:27:26 GMT

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