Full Time Sales Associate-La-Z-Boy

Job Description

Job Title: Full Time Sales Associate

Company: La-Z-Boy

Location: Canton, MI

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a Full Time Sales Associate in Canton, MI, is generally considered low compared to industry standards. As of 2023, the average hourly wage for sales associates in Michigan typically ranges from $12 to $15, depending on experience and the specific retail sector. Additionally, factors such as the cost of living in the area and the complexity of the sales role can impact competitiveness. Therefore, while it may attract entry-level candidates, it may struggle to retain more experienced workers or attract those seeking a living wage, especially considering the increasing minimum wage trends.

Job description:

Comfort begins with our 10,000+ team members worldwide, who consistently harness the power of comfort. Our employees possess the ability to change lives within our homes, workplaces, and communities. We cultivate an inclusive environment that honors our family-centric legacy, allowing everyone to embrace their authentic selves.

If you are prepared to join an industry-leading organization that values its people as its most significant asset, and where innovation drives our vision for the future, you are ready to take your place at La-Z-Boy Incorporated.

We believe in the transformative power of comfort.

Job Summary:
We invite you to join our dynamic team and embark on a rewarding career where your ambition fuels your success. Our Professional Sales Representatives have the potential to earn an average of over $65,000 annually. This competitive earnings structure includes an hourly base wage plus UNCAPPED commissions on all written sales.

You will be responsible for driving sales through exceptional customer service and a thorough understanding of the La-Z-Boy selling process, products, and services. Your goal is to foster long-term customer relationships that result in increased sales and profitability. Gain insights into interior design through practical experience and collaboration with a La-Z-Boy Designer.

Training Pay: $15 per hour for 2-6 weeks (no commissions; base rate varies by location)
Average Annual Earning Potential After Training: $50,000 – $70,000+ (inclusive of base and commission)

We are searching for a Lead Sales Associate to enhance our team! At La-Z-Boy, we are dedicated to enriching our customers’ lives by assisting them in transforming their houses into homes. Sales Representatives at La-Z-Boy Furniture receive a competitive hourly wage complemented by commission on written sales, with no commission cap. Our average retail sales representatives earn over $51,000 annually, with top performers exceeding $75,000. As a La-Z-Boy Sales Representative, you will also enjoy comprehensive benefits, including:

• Health Insurance through Blue Cross/Blue Shield
• Dental and Vision Insurance
• Paid Vacation
• 401(k) plan with company match
• Tuition Reimbursement
• Paid Training

Our Retail Sales Representatives come from diverse backgrounds, including former high school and college athletes, hotel and restaurant associates, retail managers, and professionals re-entering the workforce. We prioritize hiring individuals with ambition, a positive attitude, and strong ethics, providing training in furniture knowledge and sales processes. We value our exceptional customers and are selective in those we trust to serve them.

Key Responsibilities (Other duties as assigned):

Drive Sales

• Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy.
• Promote the Design program and assist the Designer in achieving established sales goals.
• Consistently execute La-Z-Boy’s selling process to create a positive customer experience.
• Develop and apply sales skills, including rapport building, needs discovery, customized presentations, objection handling, closing techniques, follow-up, and after-sale service.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of existing and new product lines.

Design Program

• Schedule professional home consultations to present customized room designs, including fabric samples, furniture, tables, and accessory recommendations, along with information on professional installation services.
• Execute and advocate for the Design process according to company guidelines.
• Support design-related functions within the store.

Customer Focus

• Deliver the highest level of customer service to all current and future customers.
• Ensure every La-Z-Boy customer has an informative and positive experience utilizing excellent customer service skills and product knowledge while adhering to the company’s selling process.
• Effectively utilize customer feedback solutions to enhance satisfaction and follow up accordingly.
• Make informed business decisions to foster customer satisfaction and a collaborative team environment.
• Respond to incoming calls and emails promptly.
• Assist in addressing customer issues or complaints by providing appropriate solutions.

People

• Maintain a positive working relationship with all store employees.
• Assist in training and coaching new team members on La-Z-Boy product knowledge and sales processes/skills to achieve store sales goals.
• Support and promote a culture of sales and service.

Operational Excellence

• Aid in maintaining the overall visual appearance of the store, including showroom displays, product tagging, accessory catalogs, and ensuring store cleanliness.
• Accurately complete order processing, collect deposits and fees, maintain orderly customer records, and manage payment and delivery inquiries.
• Complete daily system logs with accuracy.
• Show enthusiasm and urgency in supporting the team and engaging with customers.
• Maintain knowledge of company standards, product information, and internal processes.
• Schedule deliveries with customers effectively.
• Assist in opening and closing the store.

Minimum Requirements:

• High School Diploma or equivalent.
• Previous sales experience and a demonstrated ability to close sales are strongly preferred.
• Exceptional communication, customer service, and organizational skills.
• Strong interpersonal skills for effective communication, rapport building, and positive influence.
• Proven persuasion and negotiation abilities.
• Capacity to manage time and prioritize conflicting tasks effectively.
• Ability to collaborate and work constructively as part of a team.
• Flexibility to work hours and schedules according to business needs, including evenings, weekends, and holidays.
• Initiative to meet assigned goals and a motivation to achieve more.
• Strong attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Preferred Requirements:

• Bachelor’s degree in Business or a related field.

Supervisory Responsibilities: None

Physical Demands/Work Environment:

• Ability to lift and/or carry up to 50 pounds.
• Prolonged periods of standing required.
• Frequent use of repetitive hand motions, along with hearing and listening.
• Physical tasks may include sitting, walking, bending, and stooping.
• Subject to indoor environmental conditions.
• Must be able to pass a background and drug screening.

Other Duties: This job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may evolve at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and recognize outstanding talent. We invite you to explore the exciting opportunities available here. To ensure transparency, we provide information about our compensation practices.

What You Can Expect:

• Training Pay: $15 per hour for 2-6 weeks (no commission).
• Post-Training Average Annual Earnings: $50,000 – $70,000 (inclusive of base and commission).
• Total Compensation Range: $22,880 – $80,000+ (compliant with local minimum wage requirements).

Post-Training Pay:

• Base Pay: $11/hour (varies by location).

• Commission: UNCAPPED on written sales.

• Commission rates range from 1% – 6% based on achievement against sales goals, increasing with performance.

With 100% sales goal attainment monthly and 30% Design Sales, your average annual income could be approximately $63,000.

Employee Assistance Program (EAP):

• At La-Z-Boy, employee well-being is paramount.
• Confidential access to licensed therapists for various personal challenges.
• Free and discounted mental health resources, financial planning assistance, legal advice, and caregiving referrals.
• Access to free online educational resources.
• Provides assistance with healthcare choices, including claims and billing.

Employee Rewards:

• Earn BRAVO POINTS, redeemable for a variety of rewards, such as merchandise, event tickets, travel, and more.
• Recognition and rewards for top sellers.
• Incentives for employee referrals.

Individual compensation is informed by various factors including geographic location, performance, qualifications, experience, and skills. By sharing our salary ranges and total compensation details, we seek to build understanding and trust in our pay practices.

Weekly Hours: 40
Work Shift: Varied

United States Employee Benefits:
Comprehensive benefits offered to employees and their families include Medical, Vision, Dental, and Basic Life Insurance, alongside a 401(k) retirement plan with a company match of up to 6%. Paid time off includes 9-11 holidays annually and prorated vacation for new hires, along with personal time (non-exempt only) or state-mandated sick leave.

At La-Z-Boy Incorporated, we are an equal opportunity employer. We celebrate diversity, recognizing that varied backgrounds and perspectives enhance our ability to deliver exceptional service and quality. All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We are committed to fostering an environment where all employees feel valued, included, and empowered. If you require accommodations throughout the application and hiring process due to a disability, please contact our recruiting team for support.

Job Posting Date: Thu, 29 May 2025 07:25:42 GMT

Apply now!