General Manager-Goldfish Swim School

Canton, MI
May 18, 2025
Full Time
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Average Pay*: $22 - $33
*average hourly rate for this position in your area
Deadline date:
$31 - $41

Job Description

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Job Title: General Manager

Company: Goldfish Swim School

Location: Canton, MI

Pay: $65000 – 85000 per year

AI Pay Analysis: The hourly rate corresponding to an annual salary of $65,000 to $85,000 for a General Manager role in Canton, MI translates to approximately $31.25 to $40.87 per hour. This range is generally competitive, as General Managers typically earn between $60,000 and $120,000 annually depending on the industry, company size, and experience level. In the context of Canton, MI, which has a cost of living that is relatively moderate compared to larger metropolitan areas, this salary range aligns well with industry standards for similar roles, making it a reasonable offer for candidates.

Job description:

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

Summary: The General Manager is responsible for overseeing the quality and success of daily operations at Goldfish Swim School, including staffing, pool operations, cash management, customer service, retail and vending, private party events, and employee engagement activities. This role requires an ability to meet financial targets as outlined in the annual budget by leading, motivating, and supervising a dedicated team of employees.

Duties and Responsibilities:

Administration/Organization

  • Demonstrate exceptional organizational skills and the ability to manage multiple priorities simultaneously.
  • Direct and oversee daily operations to ensure compliance with Goldfish Swim School’s standard operating procedures.
  • Effectively communicate and implement company policies and procedures to all employees.
  • Manage staff to promote productivity, performance excellence, and employee satisfaction.
  • Lead recruitment, training, and hiring processes to ensure the selection of high-caliber team members.

Leadership/Motivation

  • Act as a role model for employees, exemplifying professionalism and commitment.
  • Facilitate weekly meetings with the management team to enhance communication.
  • Oversee, support, mentor, and develop a team of 30-60 employees.
  • Initiate and manage employee engagement activities to enhance workplace satisfaction.

Sales and Revenue Management

  • Exhibit strong leadership skills to motivate and guide the sales team.
  • Achieve sales and enrollment targets as set forth by the organization.
  • Drive revenue growth by fostering a highly engaged team atmosphere.
  • Ensure front desk sales personnel possess comprehensive knowledge of premier swimming lessons.

Financial Oversight

  • Demonstrate a solid understanding of budgets and financial statements.
  • Establish expense controls and manage supply purchasing effectively.
  • Maintain expenses at or below budgetary levels.
  • Clearly articulate variances in revenue, sales, and expenses compared to the budget.
  • Provide guidance in the retail and vending departments to optimize product mix and pricing strategies.
  • Schedule staff and manage payroll effectively.

Safety Protocols

  • Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures relevant to the Goldfish Swim School facility, ensuring all staff are trained accordingly.
  • Maintain current certifications and stay updated on best practices in aquatics and management.
  • Acquire extensive knowledge and experience in pool operations to ensure a safe and sanitary environment for all patrons.

Operations Management

  • Train and oversee staff to ensure adherence to standard operating procedures.
  • Address personnel-related issues by following company policies and documentation procedures.
  • Collaborate with Deck Supervisors on class scheduling, student progress, customer service, and staff performance and training.
  • Attain proficiency in scheduling software for bookings, class management, reporting, and administrative tasks.

Customer Service Excellence

  • Foster a professional and welcoming environment that enhances service quality for Goldfish Swim School families.
  • Monitor and strive to improve the Net Promoter Score (NPS).

Measurement Standards

  • Successfully manage all financial budgetary goals.
  • Focus on membership retention strategies.
  • Complete assigned tasks and projects in a timely manner.
  • Adhere to all policies and procedures outlined in the employee handbook.

Availability to work weekends and evenings is required.

Job Posting Date: Sun, 18 May 2025 01:07:39 GMT

Apply now!

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