General Manager – Part Time-Landing

Job Description

Job Title: General Manager – Part Time

Company: Landing

Location: Detroit, MI

Pay: $20 – 23 per hour

AI Pay Analysis: The hourly rate of $20 – $23 for a part-time General Manager in Detroit, MI appears to be on the lower end of the scale when compared to industry standards. Typically, part-time General Managers can earn between $25 to $40 per hour, depending on factors such as experience, the specific industry, and company size. Given that Detroit’s cost of living is relatively moderate, this rate may not attract well-qualified candidates or reflect the responsibilities typically associated with a General Manager role, which often includes oversight of staff, budgeting, and strategic decision-making. Overall, this compensation may need to be adjusted to remain competitive in the local job market.

Job description:

We are seeking an Area General Manager to join the Landing team and lead our Field Operations within the Detroit Market. In this pivotal role, you will be tasked with both significant decisions and meticulous details that enhance the member experience in your area.

Our Field Operations team is dedicated to supporting Member and Property needs, collaborating closely with our host, installation, and property success teams based at our headquarters in Birmingham, AL. Our collective aim is to deliver an exceptional experience to our members in Detroit. General Managers report directly to Regional Managers, playing an essential role in Landing’s overall success.

Key Responsibilities:

• Manage short-term reservations by coordinating with booking platforms (such as Airbnb and Booking.com) to optimize occupancy and revenue.
• Cultivate strong relationships with booking platform representatives and property partners to ensure effective communication and swift issue resolution.
• Oversee the complete reservation process, serving as the main point of contact to guarantee guest satisfaction during their stay.
• Efficiently respond to guest inquiries, support requests, and ticket resolutions through various communication channels.
• Partner with and oversee property housekeeping teams.
• Assess property and home conditions, ensuring that inventory meets Landing’s standards.
• Monitor market metrics to gauge performance.
• Address member support tickets through all communication channels.
• Act as a liaison with property management teams to expedite maintenance requests, address member concerns, and facilitate new leases.
• Manage multiple daily tasks while developing processes for future efficiency.
• Evaluate market performance against key performance indicators, including Net Promoter Score, Customer Satisfaction Surveys, Cleaning Quality, and Market Growth.
• Compile and present weekly market performance reports to Field Operations leaders.

Qualifications:

• This is an In-Market position.
• A minimum of 1+ years of experience in property management.
• A strategic thinker who understands the big picture while paying attention to the finer details, with a passion for building from the ground up.
• Exceptional interpersonal and communication skills, capable of establishing credibility at all organizational levels.
• A strong commitment to enhancing customer experience and satisfaction.
• Ability to thrive in a high-growth, dynamic startup environment.
• Experience leveraging data and metrics for continuous improvement.
• Strong organizational and leadership abilities, characterized by proactive communication and ownership.
• Capable of earning the trust of leadership while working independently to achieve results with minimal supervision.
• A hands-on approach to problem-solving, particularly in critical situations.

Benefits & Perks:
Landing is committed to fostering a workplace that encourages personal and professional development. We offer a competitive benefits package, including:

• Hourly wage of $20-$23, with 30 hours guaranteed per week.
• A 401(k) plan and access to ImmediatePay.

Landing is an equal opportunity employer and actively seeks to create an inclusive environment for all employees and applicants, irrespective of sex or gender, gender identity or expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other protected status as defined by applicable law. In accordance with the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.

Job Posting Date: Sun, 18 May 2025 02:44:10 GMT

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