Guest Experience Specialist-VO Spa Two LLC

Rochester, MI
April 8, 2025
Part Time
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Average Pay*: $16 to $21
*average hourly rate for this position in your area
Deadline date:
$15 - $16

Job Description

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Job Title: Guest Experience Specialist

Company: VO Spa Two LLC

Location: Rochester, MI

Pay: $15 – 16 per hour

AI Pay Analysis: The hourly rate of $15 – $16 for a “Guest Experience Specialist” in Rochester, MI, appears to be on the lower end of the spectrum for similar roles in the customer service and hospitality sectors. As of 2023, the average hourly wage for such positions typically ranges from $16 to $20 per hour, depending on experience, specific responsibilities, and the size of the employer. Given the cost of living in Michigan and the demand for customer-facing roles, this pay scale may not be particularly competitive, especially for candidates with relevant experience or higher skill levels. Employers in the area may need to consider adjusting this rate to attract and retain quality talent.

Job description:

V/O Med Spa Rochester is seeking an enthusiastic addition to our team as a Guest Experience Specialist. If you possess a passion for beauty and a vibrant personality, this role offers an opportunity to thrive in a dynamic environment.

As the Guest Experience Specialist, you will be instrumental in providing an exceptional experience for our guests, starting from their initial contact via phone or in-person. Your responsibilities will include accurately scheduling appointments and ensuring that guests receive their services in a timely and professional manner. It is essential that you embody V/O’s core values and reflect them through your interactions and conduct.

In this role, you will strive to meet guest expectations by addressing inquiries, managing the intake process for new patients, maintaining a clean and organized workspace, and delivering exemplary communication and administrative support. Additionally, you will play a key role in the sales process and represent the V/O Med Spa brand with the utmost professionalism.

Essential Behavioral Characteristics:

  • Ethical
  • Positive attitude
  • Enthusiastic
  • Team-oriented
  • Empathetic
  • Honest
  • Trustworthy
  • Outgoing
  • Problem solver
  • Responsible

Essential Skills:

  • Organized
  • Responsive
  • Adaptable, flexible, and capable of multitasking
  • Committed to continuous improvement
  • Effective communication abilities
  • Strong time management and self-management skills
  • Sales-oriented

Qualifications:

  • Comprehensive knowledge of spa services
  • Excellent interpersonal and customer service skills
  • Strong emphasis on cleanliness and sanitation
  • Comfortable consulting with patients on cosmetic and non-cosmetic treatment options, techniques, and plans
  • Minimum of 2 years of customer service experience

Physical/Mental Requirements:

  • Ability to stand for extended periods
  • Ability to lift a minimum of 30 lbs
  • Exposure to blood and bodily fluids
  • Ongoing use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills

Salary:

  • Starting at $15/hour, commensurate with experience.

Job Posting Date: Fri, 04 Apr 2025 22:36:58 GMT

Apply now!

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