Guest Service Manager-Harper Associates

Job Description

Job Title: Guest Service Manager

Company: Harper Associates

Location: Detroit, MI

Pay: $58000 per year

AI Pay Analysis: An annual salary of $58,000 for a Guest Service Manager in Detroit, MI translates to an approximate hourly wage of $27.88. This rate is generally considered competitive for the hospitality industry in the region, where salaries for similar roles typically range from $45,000 to $65,000 annually, depending on the establishment and level of experience required. Given Detroit’s cost of living and industry standards, this salary is within an acceptable range, particularly for mid-level positions, though it may be on the lower end for highly experienced candidates or larger establishments. Overall, it aligns reasonably well with market expectations but could be further evaluated based on specific job responsibilities and benefits offered.

Job description:

Join a distinguished full-service hotel committed to delivering an extraordinary guest experience through exceptional service, luxurious accommodations, and premier amenities. We pride ourselves on fostering a warm and inviting atmosphere for both leisure and business travelers.

We are seeking a seasoned and dynamic Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team dedicated to ensuring that all guests receive a seamless, personalized experience that exemplifies the hotel’s high standards. The ideal candidate is a customer-focused professional possessing strong leadership, problem-solving, and hospitality skills.

Key Responsibilities:

• Supervise and support front desk, concierge, and guest services staff to guarantee optimal guest satisfaction.
• Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
• Develop and implement service standards, policies, and procedures to enhance the guest experience.
• Address guest complaints and special requests with promptness and professionalism.
• Train and mentor team members to sustain high standards of performance and customer service.
• Collaborate with housekeeping, food and beverage, and other departments to ensure smooth operations.
• Monitor guest feedback and reviews to drive improvements in service quality.
• Assist in budgeting, forecasting, and managing departmental expenditures.
• Foster a positive and engaging work environment for all team members.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management or a related field is preferred.
• A minimum of 3-5 years of experience in hotel guest services or front office management.
• Demonstrated leadership and team management skills.
• Exceptional communication, problem-solving, and interpersonal abilities.
• Proficiency in hotel property management software.
• Flexibility to work evenings, weekends, and holidays as required.
• A passion for hospitality and a strong commitment to delivering an outstanding guest experience.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth within a luxury full-service hotel.
• A supportive and dynamic work environment.
• Employee discounts, training programs, and additional perks.

If you are a proactive hospitality professional dedicated to guest satisfaction, we invite you to apply for this exciting opportunity. Please click apply or email [email protected] to get started.

Job Posting Date: Tue, 17 Jun 2025 22:13:49 GMT

Apply now!