Guest Service Representative-DOUBLE STAR HOSPITALITY DUBLIN LLC

Dublin, OH
May 20, 2025
Full Time
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Average Pay*: $12 - $15
*average hourly rate for this position in your area
Deadline date:
$6 - $14

Job Description

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Job Title: Guest Service Representative

Company: DOUBLE STAR HOSPITALITY DUBLIN LLC

Location: Dublin, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for a Guest Service Representative in Dublin, OH, appears to be on the lower end of the spectrum. Typically, entry-level positions in customer service roles, especially in urban areas, can range from $13 to $18 per hour, depending on factors like experience and specific employer policies. Given the cost of living and market demand in the Columbus metropolitan area, which includes Dublin, this rate may not attract a competitive talent pool. Overall, while feasible for some candidates, this pay range might limit the ability to hire qualified individuals who could command higher wages elsewhere.

Job description:

Benefits/Perks

  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation

Job Summary
We are seeking a dedicated and customer-oriented Guest Service Representative to join our team. As the face of our hotel, you will create lasting impressions for all our guests. In this role, you will facilitate the check-in and check-out process, manage front desk operations, and engage with guests in various capacities. The ideal candidate will take pride in maintaining the appearance of the front desk and lobby areas while effortlessly building rapport with guests. If you possess a passion for delivering exceptional customer service and enjoy interacting with people, we invite you to apply.

Responsibilities

  • Welcome every guest with a warm smile
  • Assist guests throughout the registration process
  • Answer phone calls and accurately take messages
  • Anticipate guest needs and foster positive relationships
  • Address guest concerns and resolve issues effectively, escalating to management when necessary
  • Maintain accurate records of registration and payment information
  • Ensure compliance with health and quality standards

Qualifications

  • High School Diploma or GED is required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of additional languages is a plus
  • Ability to approach various customer service challenges with tact and understanding, especially in stressful situations
  • Demonstrated genuine care for both customers and employees
  • Capable of thriving in a fast-paced environment

Job Posting Date: Wed, 14 May 2025 02:28:53 GMT

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