Guest Service Representative-My Place Hotels

Wixom, MI
May 1, 2025
Full Time
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Average Pay*: 13 - 15
*average hourly rate for this position in your area
Deadline date:
$16 - $8

Job Description

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Job Title: Guest Service Representative

Company: My Place Hotels

Location: Wixom, MI

Pay: $16 – 16.5 per hour

AI Pay Analysis:

The hourly rate of $16 to $16.50 for a Guest Service Representative in Wixom, MI, is competitive and aligns with industry standards for this role in the area. According to Indeed, the average hourly wage for a Guest Service Agent in Michigan is approximately $14.89, with rates ranging from $12.13 to $18.28. (indeed.com) In Wixom, similar positions offer comparable compensation; for instance, a Guest Services Representative at My Place Hotels in Wixom is advertised at $16 to $16.50 per hour. (joblist.com) Additionally, Marriott International reports an average hourly pay of $16.00 for Guest Service Agents in Michigan, which is 8% above the national average. (indeed.com) Therefore, the offered rate is consistent with local and state averages for this role.

Job description:

Are you ready to join a team committed to providing exceptional guest experiences? My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative. In this vital role, you will serve as the central point of contact for guests, ensuring their stays are seamless from reservation to check-out. If you are an organized, dependable multitasker with a positive attitude and in-depth knowledge of the local area, this opportunity is perfect for you!

As a Guest Services Representative, your day-to-day responsibilities will include:

  • Guest Interaction: Warmly welcome and greet guests. Efficiently manage check-ins and check-outs, handle reservations, and accurately record charges related to rooms, taxes, My Store purchases, and pet fees as per hotel policy.

  • Guest Assistance: Act as the primary resource for guests by providing information about the hotel, its amenities, local attractions, dining options, shopping areas, and places of worship. Address and resolve guest concerns or complaints with professionalism and care.

  • Telephone Management: Utilize the phone system effectively by taking and transferring calls, accurately recording messages, and managing guest wake-up calls with proper etiquette.

  • Financial Transactions: Execute credit card authorizations, handle cash transactions accurately, and provide change when necessary.

  • Administrative Duties: Maintain organized records of daily activities, prepare the Night Audit Checklist, manage cash and call logs, and ensure that the Front Desk Log is up-to-date. Report any issues related to front desk operations, guest relations, or maintenance to the General Manager.

  • Safety & Security: Comply with all safety and security protocols. Conduct regular property inspections, walk all floors and stairwells, check outside doors for security, and ensure adequate outside lighting.

  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest satisfaction and loyalty.

  • Cleaning: Assist with various cleaning responsibilities, including laundry tasks, sanitizing common areas, stocking supplies, preparing coffee, and ensuring all entrances and sidewalks are free of snow and ice.

  • Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed, and manage the issuance and tracking of master keys and key cards for housekeeping and maintenance staff.

  • Housekeeping Assistance: Provide assistance with cleaning guest rooms as necessary, particularly during busy times or when the housekeeping staff is short-staffed.

What We’re Looking For:

  • Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

  • Strong Communication Skills: Excellent verbal and written communication skills for effective interaction with guests and colleagues.

  • Organizational & Multi-Tasking Abilities: Ability to manage multiple tasks while upholding high standards of accuracy and organization.

  • Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

  • Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

  • Competitive Pay: $16.00 – $16.50
  • Monthly Bonus Potential
  • Flexible Scheduling: 4pm – 12am
  • Direct Deposit
  • Cross-Training Opportunities
  • Growth Potential

If you are looking for a rewarding role in a fun, supportive environment with opportunities for advancement, we encourage you to apply for the Guest Services Representative position. Demonstrate your skills and commitment, and become a crucial part of our team, where you can truly make a difference in our guests’ experiences.

Apply today and make My Place, Your Place!

Job Posting Date: Tue, 22 Apr 2025 22:48:15 GMT

Apply now!

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