Guest Service Supervisor-DOUBLE STAR HOSPITALITY DUBLIN LLC

Job Description

Job Title: Guest Service Supervisor

Company: DOUBLE STAR HOSPITALITY DUBLIN LLC

Location: Dublin, OH

Pay: $15 – 18 per hour

AI Pay Analysis: The hourly rate of $15 to $18 for a “Guest Service Supervisor” in Dublin, OH, is somewhat below average when compared to national industry standards for similar roles. Typically, roles in guest services, particularly in supervisory positions, range from $18 to $25 per hour, depending on the experience required and the specific duties involved. While the lower end of this pay scale might attract entry-level candidates, it may not be competitive enough to retain experienced personnel in a market that often values customer service expertise and managerial skills. Overall, this pay range may need to be reconsidered to align more closely with industry expectations and local cost of living.

Job description:
Benefits/Perks
– Flexible Scheduling
– Career Advancement Opportunities
– Competitive Compensation

Job Summary
We are seeking a customer-oriented Guest Service Supervisor to join our team. In this role, you will warmly welcome guests upon their arrival, assist with the check-in and check-out processes, and manage front desk operations. You will also ensure that the front desk staff you oversee deliver exceptional service, creating a positive experience for our guests. The ideal candidate will possess prior hospitality experience, a talent for building rapport with guests, and a strong commitment to outstanding customer service.

Responsibilities:
– Supervise and lead front desk staff
– Address guest concerns with appropriate resolutions
– Collaborate with other hotel departments to enhance guest satisfaction
– Anticipate guest needs and foster rapport
– Uphold the highest standards of cleanliness, safety, and service conduct
– Maintain precise records of guest registrations and payment information

Qualifications:
– High school diploma or GED required
– Familiarity with hospitality industry standards
– Knowledge of front desk operations and procedures
– Proficient in English; proficiency in additional languages is advantageous
– Ability to approach customer service challenges with tact and understanding, even in stressful situations
– Demonstrated genuine care for both customers and employees
– Capable of thriving in a fast-paced environment

Job Posting Date: Wed, 28 May 2025 22:49:53 GMT

Apply now!