Guest Services Representative-Federal government of the United States
Job Description
Job Title: Guest Services Representative
Company: Federal government of the United States
Location: Wright-Patterson Air Force Base, OH
Pay: $17 – 19 per hour
AI Pay Analysis: The hourly rate of $17 to $19 for a “Guest Services Representative” at Wright-Patterson Air Force Base, OH, appears below the standard pay for similar positions in the area. According to the 2024 General Schedule (GS) pay scales, GS-1 employees earn between $26,555 and $33,217 annually, translating to approximately $12.75 to $15.97 per hour. While this is below the offered rate, it’s important to note that GS-1 positions typically require minimal experience. Conversely, GS-2 employees earn between $29,859 and $37,579 annually, or about $14.35 to $18.06 per hour, indicating that the offered rate is competitive for entry-level roles. However, without specific data on the “Guest Services Representative” role, it’s challenging to definitively assess its competitiveness. Overall, the offered rate aligns with entry-level positions but may be below industry standards for roles requiring more experience or specialized skills.
Job description:
This Non-appropriated Fund (NAF) position is based at the Lodging Facility at Wright-Patterson Air Force Base (AFB). The role involves receiving and confirming room reservations through various channels including letters, phone calls, emails, and in-person interactions. Responsibilities include registering guests, assigning rooms, issuing room keys, and, when necessary, escorting guests to their accommodations. The position emphasizes customer service, ensuring that only authorized patrons utilize government-sponsored quarters.
Compensation and benefits include paid holidays, accrual of annual and sick leave, and optional enrollment in Group Health, Dental, and Life Insurance plans. Additionally, employees can participate in retirement plans, 401K, and flexible benefits options.
Key Details:
- Applications: Currently accepting applications
- Open & Closing Dates: 04/24/2025 to 05/08/2025
- Salary Range: $17 – $19 per hour (NAF Pay Setting Rules Apply)
- Position Type: Permanent, part-time (20-34 hours guaranteed weekly, with potential for up to 40 hours)
- Work Schedule: Evening, weekend, and holiday shifts may be required
- Location: Wright-Patterson AFB, OH
Duties Include:
- Confirming reservations and processing check-ins
- Handling guest accounts including payments and adjustments
- Maintaining accurate records of transactions and room status
- Assisting in cash handling and daily financial reporting
- Addressing maintenance issues and ensuring a tidy front desk area
- Complying with customer service standards and guidelines
Requirements:
- Successful completion of a background investigation
- Willingness to provide U.S. citizenship verification
- Adherence to age restrictions for service of alcoholic beverages
Qualifications:
Candidates must demonstrate experience in general clerical or cashier-related roles where they satisfactorily managed multiple tasks while providing quality customer service. Proficiency in English and the ability to resolve basic arithmetic problems are essential.
Note: This position does not accept educational substitutions for experience.
Additional Information:
- Applicants must meet all qualification requirements by the closing date of 05/08/2025.
- U.S. citizenship or significant residency in the U.S. is required for non-citizens.
- Compliance with employment verification processes and possible probationary periods will be necessary.
- Multiple positions may be filled from this announcement, subject to hiring preference regulations.
A career with the U.S. government offers a comprehensive benefits package to promote a fulfilling and rewarding employment experience.
Job Posting Date: Sat, 26 Apr 2025 00:53:03 GMT
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