IT Support Desk Engineer, Tier 3-Vista IT Group

Job Description

Job Title: IT Support Desk Engineer, Tier 3

Company: Vista IT Group

Location: Grand Rapids, MI

Pay: $90000 – 110000 per year

AI Pay Analysis: The annual salary range of $90,000 to $110,000 for an “IT Support Desk Engineer, Tier 3” in Grand Rapids, MI, is competitive and aligns well with industry standards. According to various salary benchmarks, Tier 3 IT support roles typically offer salaries ranging from $70,000 to $100,000, with some experienced professionals earning upwards of $110,000, especially in areas with a high cost of living or demand for tech talent. Given that Grand Rapids has a growing tech sector and a relatively lower cost of living compared to major metropolitan areas, this salary range appears attractive and likely to attract qualified candidates.

Job description:

Vista IT Group is seeking a seasoned Information Technology professional with 7-10+ years of experience to join our team as a Tier 3 Support Desk Engineer. The primary responsibilities of this role include addressing customer inquiries via calls and emails, as well as managing escalations from Tier 1 and Tier 2 support engineers. Additionally, the Support Desk Engineer will engage in project work, focusing on the configuration of server, storage, and networking systems for our clients.

Desired Expertise

The ideal candidate will demonstrate proficiency in some or all of the following areas. Evaluation will consider the breadth and depth of expertise in these technologies:

• Relevant certifications, such as Microsoft Certified: Azure Solutions Architect, Cisco CCNP, or equivalent qualifications.
• Comprehensive knowledge of Windows Server, Active Directory, DNS, Office 365, and virtualization technologies.
• Proficiency in configuring and managing network devices, including VLAN configuration, routing, and both wired and wireless networking.
• Experience in establishing and maintaining VPNs for secure remote access.
• Strong understanding of network security principles and practices, including intrusion detection and prevention systems.
• Expertise in configuring, managing, and troubleshooting firewalls, with experience in Fortinet, Cisco, and/or Palo Alto Networks considered an asset.
• Familiarity with various security protocols and standards to ensure data protection and compliance.
• Experience with cloud platforms (e.g., AWS, Azure), advanced networking, and security solutions.
• Expertise in virtualization technologies and hypervisors, specifically VMware and Hyper-V.

For a detailed overview of responsibilities and requirements, please refer to the attached full job description.

Vista IT Group is a technology solutions provider serving clients across a diverse array of sectors nationwide. Established in 1986, we have steadily evolved over the past 39 years, becoming the largest privately held technology company based in West Michigan. We offer a flexible managed services model that complements internally managed IT resources. Our deep roots in traditional data center infrastructure position us as a strategic partner within the information technology supply chain. Vista maintains its own staging, integration, logistics, and IT asset disposition facility, allowing our clients to effectively manage their technology infrastructure, deployments, and lifecycles.

What is it like to work at Vista?

We receive this question often from prospective candidates! Vista fosters a highly collaborative environment where experimentation and continuous improvement are at the forefront of our culture. Working at Vista is an engaging experience filled with challenges and enjoyment, never allowing for monotony. Our "every-body-pitch-in" mentality aligns with a work-hard/play-hard ethos, making it a rewarding place to cultivate your career.

Job Posting Date: Mon, 16 Jun 2025 22:46:20 GMT

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