Lead Clerk-Cuyahoga County Juvenile Court

Job Description

Job Title: Lead Clerk

Company: Cuyahoga County Juvenile Court

Location: Cleveland, OH

Pay: $37752 – 42471 per year

AI Pay Analysis: The annual salary range of $37,752 to $42,471 for a “Lead Clerk” role in Cleveland, OH translates to approximately $18.14 to $20.41 per hour, which is relatively competitive for administrative support positions in the region. According to industry standards, clerical roles can vary significantly based on experience, specific duties, and the local cost of living. In Cleveland, this range appears to be on the lower end for lead or supervisory clerical positions, which may command higher salaries due to added responsibilities. Overall, while the compensation is reasonable, it could be improved to align more closely with market expectations for similar roles in that area.

Job description:

The Lead Clerk position serves as a key trainer within the assigned unit, providing essential support and guidance to clerks while they navigate their daily tasks. The Lead Clerk must possess comprehensive knowledge of all unit responsibilities to effectively backfill for colleagues in their absence.

Essential Duties and Responsibilities
This role requires the successful execution of the following essential duties. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act for qualified individuals.

• Provide clerical support to the Clerk’s Office and assist the Senior Supervisor within the designated unit.
• Answer and appropriately direct incoming telephone calls.
• Utilize the Juvenile Court case information system to enter and retrieve court-related data.
• File stamp documents upon receipt for official filing.
• Process requests for certified copies of documents.
• Prepare and sort inter-office and outgoing mail for delivery.
• Manage the filing and processing of complaints, motions, pleadings, journal entries, and related documentation.
• Prepare records for appeals and requests for transcripts.
• Seal and expunge records according to judicial orders.
• Respond to fax requests, track, and retrieve legal files.
• Initiate family information, and assign case numbers and judges to respective case files.
• Process, scan, and proof returned service, journal entries, and other court-related documents.
• Update case party and attorney information as required.
• Issue warrants, service, notices, process Civil Protection Orders, bonds, and IV-D information.
• Provide frontline support to resolve work-related issues, consulting with the Senior Supervisor as necessary.
• Serve as the lead trainer for all new staff within the assigned unit to ensure adherence to training protocols and unit procedures.
• Assist the Senior Supervisor with updates to procedures and protocols.
• Act as a positive peer mentor for new staff, facilitating their acclimatization to the Clerk’s Office.
• Provide coverage and resolve work-related issues during the Senior Supervisor’s absence, including liaising with the iCase help desk.
• Offer feedback to the Senior Supervisor on additional training needs and recommend procedural improvements.

Supervisory Responsibilities
This position does not have direct supervisory responsibilities for others.

Equipment Operated
The Lead Clerk will operate standard office equipment, including copy machines, personal computers, and telephones.

Confidential Data
All court-related information regarding hearings and proceedings encountered in the workplace will be treated with confidentiality.

Working Conditions
The role may involve exposure to potentially hazardous situations in the court environment, including contact with sensitive evidence and uncooperative individuals. Employees must manage exposure to allergens, such as perfumes and dust.

Usual Physical Demands
The position requires regular sitting, talking, and hearing. The employee must be able to repetitively lift and move items weighing up to 15 pounds.

Knowledge, Qualifications, Skills, and Abilities
Successful candidates will demonstrate mastery of each essential duty. The position demands adept communication skills, both written and verbal, alongside intermediate computer proficiency and familiarity with office equipment. A comprehensive understanding of the Clerk’s Office operations and its critical role within the court system is essential. Dependability, excellent customer service skills, and the ability to manage high call volumes in a dynamic environment are crucial. Candidates should be able to work effectively with court personnel, fellow employees, and the public while maintaining professionalism in a fast-paced atmosphere. Proficiency in iCase and Microsoft Word is required. Candidates with Spanish language skills are preferred, and willingness to work at multiple locations is expected.

Education and Experience
Candidates must possess a high school diploma or equivalent and a minimum of three years of clerical experience in a legal setting, preferably within a Clerk’s Office in roles such as legal services clerk or deputy clerk.

Licensure or Certification Requirements
None required.

Court Expectations of Employee
Employees are expected to uphold the court’s mission and values while adhering to all relevant policies and procedures. In fulfilling job responsibilities, employees must model exemplary ethical conduct and maintain a professional and respectful demeanor toward all court associates.

Court Mission Statement
To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.

Application Procedure
Current employees of the Cuyahoga County Court of Common Pleas Juvenile Division must apply by 5/2/25. Candidates are encouraged to visit [insert URL] to complete and submit the Job Posting Response Form to the Human Resources Division before the deadline for consideration. Those not meeting minimum qualifications may submit a waiver request to Human Resources, per Employee Handbook Policy number 1.02.04.

External applicants will find this position posted until filled. To view this posting and complete an Application for Employment, please visit [insert URL].

We are an Equal Employment Opportunity/Americans with Disabilities Act compliant organization, committed to maintaining a smoke-free and drug-free environment. For assistance, please contact the Ohio Relay Service at 1-800-750-0750.

Job Posting Date: Sat, 26 Apr 2025 22:29:17 GMT

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