Level 2 MSP IT Technician – Experience Required-Viperspace Inc.

Job Description

Job Title: Level 2 MSP IT Technician – Experience Required

Company: Viperspace Inc.

Location: Brighton, MI

Pay: $55000 – 60000 per year

AI Pay Analysis:

The annual salary range of $55,000 to $60,000 for a "Level 2 MSP IT Technician – Experience Required" in Brighton, MI, is competitive and aligns with industry standards for this role and location. As of October 1, 2024, the average annual salary for an IT Support Technician II in Michigan is $57,262, with a typical range between $51,232 and $63,523. (salary.com) Additionally, a similar position in Brighton, MI, offers a salary of $55,000 per year. (explore.skillup.org) Therefore, the proposed salary is within the expected range for this role in the area.

Job description:

An esteemed Managed IT Services Provider (MSP) with over 25 years of experience is seeking a highly skilled and versatile IT Technician to deliver both remote and on-site services to our clients. The ideal candidate will possess extensive knowledge across a variety of technologies, including networking, PCs, Office 365, and Windows servers. Our dynamic MSP help desk offers an engaging environment, providing the opportunity to work with diverse technologies.

We cater to clients across various industries and sizes, having developed a comprehensive service portfolio that ensures excellent end-user experiences and robust cybersecurity solutions. Our primary objective is to prioritize customer service and maintain operational efficiency for our users. We are committed to continuously enhancing our practices and procedures to meet the increasing demands of our clientele.

To excel in this role, the successful candidate should demonstrate proficiency in supporting network equipment, Microsoft Windows, Apple products, wireless technologies, and Microsoft Office. Our Help Desk and Projects operate in a fast-paced setting, necessitating strong organizational skills. The candidate must exhibit exceptional multitasking abilities to manage help desk tickets alongside assigned projects.

Key Responsibilities:

• Function as an effective team player, collaborating closely with colleagues and providing mutual support.
• Lead email, Active Directory, and server migrations with expertise.
• Communicate clearly and effectively in all interactions.
• Work remotely and on-site at customer locations, primarily in the Metro Detroit area, with occasional out-of-state travel as needed.
• Be available Monday through Friday from 07:00 AM to 03:30 PM EST, with flexibility for after-hours projects and emergencies.
• Monitor and respond to incoming service tickets promptly.
• Represent our company professionally in a business-casual environment while on-site with clients, serving as their complete IT department.
• Administer Windows Servers and manage Active Directory configurations effectively.
• Handle hypervisor environments, including Hyper-V and VMware.
• Troubleshoot LAN/WAN networking, including VLAN configurations.
• Exhibit patience and understanding when assisting end users with varying technical skill levels.
• Utilize monitoring tools to assess hardware, software, and system performance.
• Work independently while remaining connected with the team.
• Update computer software and upgrade hardware and systems as required.
• Document processes and procedures thoroughly.
• Conduct diagnostic tests on various PCs, servers, and network equipment.

Preferred Qualifications:

• Experience managing ticket dispatching in a high-volume environment (approximately 80 tickets per day).
• Background in Help Desk support—over 50% of this role involves addressing help desk tickets.
• Proficient in troubleshooting network hardware, including switches, firewalls, and wireless devices.
• Familiarity with label printing solutions (Bartender, Zebra/Printronix, etc.) is a plus.
• Knowledge in configuring and troubleshooting Windows Server, Active Directory, DNS, DHCP, TCP/IP, and VLANs.
• Experience in installing and configuring hardware firewalls, such as WatchGuard Firebox.
• Experience in installing, configuring, and supporting Remote Desktop Services (RDS).
• Strong diagnostic and troubleshooting skills with PC and server hardware.
• Familiarity with ConnectWise or other PSA tools is beneficial but not mandatory, as we maintain strict Service Level Agreements with real-time documentation.
• A consultative mindset is essential; the candidate must monitor communications after hours for urgent customer issues.
• Experience with Microsoft Azure, Entra ID, and Office 365 administration.
• A valid Michigan driver’s license in good standing is required.

The successful candidate will predominantly work from home; necessary equipment, including a laptop, docking station, and monitors, will be provided. Occasional on-site client assistance may be required. We strive to offer flexible scheduling to accommodate personal commitments, while fulfilling customer contracts is paramount. Our ample network and server hardware present opportunities for hands-on learning and experimentation.

Join us at Viperspace and be part of a team dedicated to professional growth and continuous learning!

Job Type: Full-time
Salary: $55,000.00 – $60,000.00 per year

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shifts
• Day shifts
• Monday to Friday
• On-call availability required
• Weekend work as needed

Experience:

• 3 years of onsite IT support (Required)
• 5 years of Help Desk experience (Required)
• 5 years of IT support preferred

Shift Availability: Day Shift (Preferred)
Ability to Commute: Brighton, MI 48116 (Required)
Ability to Relocate: Brighton, MI 48116: Relocate before starting work (Required)
Willingness to Travel: 25% (Required)

Join the Viperspace family!

Job Posting Date: Wed, 07 May 2025 07:04:45 GMT

Apply now!