Manager-Ticketing and Events-Davenport University

Job Description

Job Title: Manager-Ticketing and Events

Company: Davenport University

Location: Grand Rapids, MI

Pay: $40000 – 42000 per year

AI Pay Analysis:

An annual salary of $40,000 to $42,000 for a "Manager-Ticketing and Events" role in Grand Rapids, MI, equates to an hourly rate of approximately $19.23 to $20.19, assuming full-time employment. This compensation is below the industry standard for similar positions in the area. For instance, as of December 2024, the average annual salary for an Event Manager in Grand Rapids is $110,664, with a typical range between $97,201 and $123,105. (salary.com) Similarly, a Meeting/Event Manager in the same region averages $111,599 annually, with most earning between $99,071 and $124,891. (salary.com) These figures suggest that the proposed salary for the "Manager-Ticketing and Events" role is significantly below the prevailing market rates for comparable positions in Grand Rapids.

Job description:

This position will manage all aspects of athletic ticketing operations, provide support for on-site and off-site athletic events, and assist with scheduling, technical troubleshooting, and game operations. The role includes supervising student employees and contract workers while ensuring the maintenance, safety, and upkeep of all athletic facilities and equipment. Responsibilities are carried out in alignment with the University’s mission, vision, and values, which emphasize diversity, equity, and inclusion.

Responsibilities:

• Oversee all online and box office ticketing operations, coordinating with external vendors and athletic teams on complimentary ticket requests.
• Manage ticket sales reports and financial breakdowns for all home athletic events.
• Assist with administrative management for game days of on-site and off-site events.
• Aid in the planning, preparation, and execution of assigned internal and external events.
• Schedule the use of all athletic facilities in accordance with established policies and procedures.
• Provide both administrative and hands-on support in preparing for practices and games/events within the athletic department.
• Coordinate all internal and external camps hosted at the student center and athletic facilities.
• Ensure preseason facility and equipment checks are conducted before each season.
• Monitor and maintain the technical systems, equipment, and overall appearance of facilities.
• Manage daily operations of the Student Center and assist with Farmers Insurance Athletic Complex operations as needed.
• Troubleshoot sound systems, scoreboards, and other technical equipment.
• Organize and oversee repairs and maintenance of equipment, including setup, storage, and replacement plans.
• Procure backup systems for parts, gear, accessories, and other equipment.
• Perform and supervise specific athletic field and grounds care tasks.
• Support the hiring, training, and supervision of student staff to ensure adequate staffing for events and facilities.
• Adhere to and understand all relevant external and internal regulations, including NCAA and GLIAC guidelines.
• Deliver exceptional customer service, anticipating and meeting the needs of our patrons.
• Uphold and promote the University’s cultural values.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree required; Master’s Degree preferred.
• 3-5 years of management or supervisory experience required.
• Strong knowledge of safety procedures and regulations related to the position.
• Ability to work independently and collaboratively within a team; self-motivated with strong organizational skills to meet deadlines and objectives.
• Capacity to handle emergencies effectively and calmly.
• Proven proficiency with computerized data systems and technical equipment.
• Experience working with diverse populations and fostering a cooperative and positive work environment.
• Excellent interpersonal, communication, and presentation skills, both written and oral.
• Ability to communicate effectively while maintaining appropriate confidentiality with students, parents, faculty, and staff.
• Strong problem-solving and motivational skills, exemplifying integrity and dedication to the university’s mission.
• Capability to pass a comprehensive pre-employment background check, which may include criminal background and employment reference checks. Some positions may require drug/alcohol screening.
• Flexibility to work an irregular schedule, including evenings and weekends, along with additional hours during peak times or emergencies.
• Business office environment with prolonged periods of sitting and standing; use of computer and telephone may lead to eye and hand strain.
• Some travel between locations will be required; personal transportation needed.
• Occasional lifting of items up to 75 lbs.

Our Culture, Benefits, and Perks:

• Opportunities for professional growth, including free or reduced tuition for staff, spouses, and dependents, along with nationally recognized training and leadership programs.
• A supportive culture that values work-life balance, offering generous paid time off, a 403(b) plan with employer contributions, paid volunteer time off, relocation benefits, and more.
• Comprehensive health benefits including medical, dental, vision, disability, life insurance, wellness programs, and access to Employee Assistance Programs.

Diversity and Inclusion:
Davenport University is committed to fostering an environment that prioritizes diversity, equity, and inclusion as essential components of educational and institutional excellence. We encourage applications from candidates of all backgrounds, including individuals from underrepresented groups. Your diverse experiences and perspectives are valued and welcomed in our community.

About Davenport University:
Davenport University has been dedicated to student success for over 150 years, offering a career-oriented curriculum and real-world experience. Our faculty and staff work collaboratively to empower students and make a meaningful impact in their communities. Join us in our mission to create positive change and advance your career with us.

EEO:
Davenport University is an equal opportunity employer, embracing diversity and inclusivity across all dimensions.

Job Posting Date: Thu, 08 May 2025 00:22:16 GMT

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