Marriott Ann Arbor Ypsilanti at Eagle Crest – Front Desk Supervisor-Aimbridge Hospitality

Ypsilanti, MI
June 21, 2025
Full Time
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Average Pay*: $15 - $20
*average hourly rate for this position in your area
Deadline date:
$19 - $19

Job Description

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Job Title: Marriott Ann Arbor Ypsilanti at Eagle Crest – Front Desk Supervisor

Company: Aimbridge Hospitality

Location: Ypsilanti, MI

Pay: $18.5 per hour

AI Pay Analysis: An hourly rate of $18.50 for a Front Desk Supervisor at Marriott Ann Arbor Ypsilanti at Eagle Crest appears to be on the lower side for the industry standard in the Ypsilanti, MI area. Typically, Front Desk Supervisors in hospitality can earn between $20 to $25 per hour, depending on experience, location, and the specific responsibilities of the role. Given that Ypsilanti is adjacent to larger cities with potentially higher living costs, this wage may not be competitive enough to attract qualified candidates, particularly when considering benefits and the cost of living.

Job description:

Join our team as a Front Desk Supervisor, where you will play a pivotal role in delivering outstanding service to our guests. In this position, you will ensure that every guest feels welcomed and valued throughout their stay while leading a team that upholds our standard of service excellence.

Key Skills and Responsibilities:

  • Guest Interaction: Warmly greet guests with a friendly demeanor, ensuring that check-ins and check-outs are efficient and pleasant. Collect all necessary information for reservations and monitor VIP and special guest requests attentively.

  • Operational Oversight: Maintain oversight of logs and reports to ensure adherence to processes. Ensure the timely and professional delivery of all messages, packages, and mail.

  • Financial Responsibilities: Stay well-informed about rates, packages, and promotions to aid in maximizing room revenue.

  • Team Leadership: Promote effective communication and teamwork among staff members, and assist in the training of new associates.

  • Problem Solving: Proactively address guest concerns and efficiently manage workplace issues.

  • Compliance and Standards: Model compliance with standards and regulations to foster safe and efficient hotel operations.

  • Technical Skills: Accurately enter, track, and report information within brand systems.

Education and Experience:

  • A minimum of 2 to 3 years of progressive experience in a hotel or related field is required.
  • A high school diploma or equivalent is necessary; college coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license is required.
  • Compliance with certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid, is necessary.

Upon completion of an initial waiting period, full-time employees will be eligible for a competitive benefits package that includes:

  • Daily Pay option—ask your Recruiter for more details.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

Property Information:
Located just a five-minute walk from Ford Lake, our hotel features air-conditioned guest accommodations with marble bathrooms and luxury amenities. Guests can enjoy lavish hotel amenities, including a hot tub and an indoor pool. Bentley’s American Grille serves breakfast and lunch featuring a variety of American dishes, while The View restaurant offers a selection of cocktails and both local and international cuisine in a contemporary setting.

Job Posting Date: Fri, 20 Jun 2025 06:00:34 GMT

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