Member Services Rep Part Time Weekend Afternoon-Planet Fitness

Steubenville, OH
July 13, 2025
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Average Pay*: 10 to 15
*average hourly rate for this position in your area
Deadline date:
$11 - $11

Job Description

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Job Title: Member Services Rep Part Time Weekend Afternoon

Company: Planet Fitness

Location: Steubenville, OH

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a “Member Services Rep Part Time Weekend Afternoon” in Steubenville, OH, appears to be below the typical industry standard for similar roles in the area. As of 2023, similar positions often pay between $12 to $17 per hour, especially considering factors like experience, required skills, and local cost of living. This wage may attract candidates but could struggle to retain them in a competitive job market, especially when many employers are offering higher compensation for customer service roles. Therefore, while it may meet minimum wage requirements, it may not be competitive enough to draw or keep qualified personnel.

Job description:

We are seeking a dedicated and motivated Member Services Representative to join our team on a part-time basis, specifically during weekends and afternoons. In this role, you will be instrumental in delivering exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an outstanding “Judgement Free” experience for all. Bilingual candidates fluent in English and Spanish are highly encouraged to apply.

Key Responsibilities:

Customer Service and Front Desk Activities:

  • Warmly greet members and guests, providing exceptional service to ensure a welcoming environment.
  • Answer incoming calls in a friendly and professional manner, assisting with a variety of inquiries.
  • Check in members, conduct tours for prospective members, facilitate new member sign-ups, log amenities, and communicate updates and events to both members and guests.
  • Address member questions and concerns promptly and professionally.
  • Process beverage and merchandise purchases using the point-of-sale system.
  • Utilize the POS system for managing new membership cards, updating addresses, and handling billing or payment inquiries.

Club Cleanliness and Maintenance:

  • Maintain the front desk area and lobby in a clean and orderly fashion.
  • Conduct regular cleaning and upkeep within the facility, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Ensure all exercise equipment and tanning beds are cleaned regularly.
  • Attend to the cleanliness and stocking of restrooms and wet areas consistently.

Qualifications & Requirements:

  • Applicants for this position must complete a 7-year criminal background check within the first week of hire; ongoing employment is contingent upon a satisfactory background check outcome.
  • Exceptional customer service skills with the ability to engage positively and professionally with members and coworkers, consistently exceeding member expectations.
  • Previous customer service experience is preferred.
  • Candidates must be at least 18 years old.
  • A high school diploma or GED equivalent is required.
  • Possess an upbeat, positive, and professional attitude.
  • Punctuality and reliability are essential.
  • Ability to obtain and maintain CPR/AED certification within the required timeframe and uphold the physical capability to administer CPR/AED in case of a medical emergency.

Physical Demands/Requirements:

  • Must be capable of walking and standing for extended periods, frequently stooping, bending, kneeling, crouching, crawling, climbing, reaching, twisting, grasping, and performing repetitive hand motions.
  • Occasionally lift, carry, push, or pull moderate weights (up to 50 lbs).
  • Ability to communicate effectively in person and over the phone throughout the shift.
  • Maintain the physical ability to administer CPR in a medical emergency.
  • Adequate vision to perform tasks, with or without correction.
  • Normal hearing ability, with or without correction.

Why Join Planet Fitness?

  • Play a vital role in transforming lives by contributing to a healthier planet each day.
  • Collaborate with a talented and dynamic group of professionals.

Additional Benefits:

  • Medical, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Complimentary Black Card Membership
  • 401(K) and Roth Retirement Savings Plans
  • Flexible Spending Accounts for Healthcare and Dependent Care
  • Short-Term Disability, Long-Term Disability, Term Life Insurance, and other benefits.

Please note that we participate in E-Verify for all locations in Utah.

Job Posting Date: Wed, 09 Jul 2025 04:11:30 GMT

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