Member Services Representative 1st Shift-Planet Fitness

Job Description

Job Title: Member Services Representative 1st Shift

Company: Planet Fitness

Location: Wadsworth, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Member Services Representative 1st Shift” in Wadsworth, OH, appears to be on the lower end of the scale, particularly considering the increasing cost of living and wage trends. According to recent data, the average hourly wage for customer service representatives in Ohio typically ranges from $15 to $18, with some entry-level positions starting around $14. Therefore, while $13 may attract candidates looking for entry-level opportunities, it may not be competitive enough to retain employees or attract a diverse talent pool, especially given the current labor market’s emphasis on higher wages and better benefits.

Job description:
Benefits:
– Flexible schedule
– Complimentary uniforms
– Opportunities for career advancement

Job Summary
The Member Services Representative plays a key role in delivering an outstanding member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities
– Warmly greet members, prospective members, and guests, ensuring a high standard of customer service.
– Manage all front desk operations, including:
– Answering phone calls in a friendly manner and assisting callers with diverse inquiries.
– Checking members into the system.
– Facilitating new member sign-ups.
– Conducting tours for prospective members.
– Processing necessary updates to member accounts.
– Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
– Contributing to the upkeep and cleanliness of the club facilities.

Qualifications/Requirements
– Proven experience in customer service is preferred.
– Basic proficiency in computer skills.
– A strong passion for fitness and health.
– A positive and energetic demeanor!
– Consistently punctual and reliable.
– Outstanding customer service abilities, with the capacity to engage positively and professionally with both members and coworkers, exceeding member expectations.
– Exceptional listening skills along with a talent for empathy and problem-solving.
– Ability to demonstrate diplomacy in all interactions, utilizing appropriate behavior and language.
– High School diploma or GED equivalent is required.
– Candidate must be 18 years of age or older.

Physical Demands
– Constant standing and walking during shifts.
– Frequent verbal communication in-person and over the phone.
– Ability to occasionally lift up to 50 pounds.
– Exposure to potentially hazardous chemicals during shifts.

Job Posting Date: Fri, 11 Apr 2025 07:00:18 GMT

Apply now!