Member Services Representative- Part Time 2nd Shift-Planet Fitness

Willowick, OH
April 21, 2025
Part Time
Apply Now
Average Pay*: $11 - $14
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

Rate this Job

Job Title: Member Services Representative- Part Time 2nd Shift

Company: Planet Fitness

Location: Willowick, OH

Pay: $12 per hour

AI Pay Analysis: Hourly rates for the role of a Member Services Representative can vary significantly based on factors such as location, experience, and company size. In Willowick, OH, the average pay for similar positions typically ranges from $12 to $17 per hour, depending on the specific responsibilities and required skills. At $12 per hour, the offered rate is at the lower end of this spectrum, which may not be competitive, especially for candidates with relevant experience or those in a more urban setting. Moreover, considering the ongoing economic changes and minimum wage increments, this rate might not effectively attract quality candidates, suggesting the need for reevaluation to better align with market standards.

Job description:

Are you looking for an opportunity to thrive in a dynamic, positive, and energetic work environment? Do you value personal development and strive for continuous self-improvement? If so, this position is a perfect fit for you. We take pride in fostering a distinctive culture that genuinely prioritizes the well-being of our team members. We provide you with the tools necessary for success both within and outside of Planet Fitness.

Role Summary
The Team Member plays a crucial role in delivering an exceptional member experience by offering superior customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests with a warm welcome and exceptional customer service.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly manner and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Performing necessary updates to members’ accounts.
    • Responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications and Requirements

  • Preferred background in customer service.
  • Basic proficiency in computer use.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude.
  • Reliable and punctual attendance is essential.
  • Demonstrated exceptional customer service skills with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and effectively solve problems.
  • Ability to maintain professionalism and diplomacy in all interactions using appropriate behavior and language.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership.
  • Mentorship opportunities.
  • Pathways for career advancement.
  • Ongoing leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Frequent verbal communication in person and via phone.
  • Ability to occasionally lift items weighing up to 50 lbs.
  • Occasional exposure to toxic chemicals during the shift.

Job Posting Date: Sun, 13 Apr 2025 23:54:31 GMT

Apply now!

Related Jobs