Member Services Representative-Planet Fitness

Painesville, OH
May 8, 2025
Full Time
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Average Pay*: $10 - $13
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Painesville, OH

Pay: $12 per hour

AI Pay Analysis:

An hourly rate of $12 for a Member Services Representative in Painesville, OH, is below the national average of $17.54 per hour. (indeed.com) In Ohio, the average hourly wage for this role is $14.86, with a range from $10.61 to $20.79. (indeed.com) In Painesville, Planet Fitness reports an average hourly rate of $10.69 for this position, which is 34% below the national average. (indeed.com) Therefore, a $12 per hour rate is slightly above the local average but still below both the state and national averages for this role.

Job description:

Benefits:

  • Employee discounts
  • Complimentary food and snacks
  • Free uniforms

Are you passionate about working in a dynamic, positive, and energetic environment? Do you value personal development and strive for continuous self-improvement? If so, this opportunity is perfect for you. We take pride in fostering a unique culture that prioritizes the well-being of our team members, equipping you with the tools necessary for success both within and beyond Planet Fitness.

Role Summary

The Team Member plays a crucial role in creating a positive experience for members by delivering outstanding customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring an exceptional customer service experience.
  • Manage all front desk activities, including:
    • Answering phones warmly and assisting callers with various inquiries.
    • Checking members into the system.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
    • Processing necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as necessary.
    • Contributing to the upkeep and cleanliness of the facility.

Qualifications/Requirements

  • Customer service experience is preferred.
  • Basic proficiency in computer applications.
  • A genuine passion for fitness and health.
  • An upbeat and positive demeanor.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, exceeding their expectations.
  • Strong listening skills, with the capacity to empathize and resolve issues effectively.
  • Display diplomacy in all interactions, utilizing appropriate behavior and language.
  • High school diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Team Member Benefits

  • Complimentary black card membership
  • Mentorship opportunities
  • Paths for career advancement
  • Continuous leadership training
  • Health insurance for full-time employees

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Frequent verbal communication in person and over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Occasional exposure to hazardous chemicals during shifts.

Job Posting Date: Mon, 05 May 2025 04:18:49 GMT

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