Member Services Representative-Planet Fitness

Adrian, MI
May 30, 2025
Full Time
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Average Pay*: 13 - 15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Adrian, MI

Pay: $12.5 per hour

AI Pay Analysis: An hourly rate of $12.50 for a Member Services Representative in Adrian, MI, is on the lower end of the pay spectrum for this role. Generally, hourly wages for similar positions in Michigan typically range from $15 to $20, depending on the company, experience level, and specific job responsibilities. While this rate may reflect entry-level positions or small businesses, it may not be competitive for attracting and retaining skilled workers in the area. Therefore, the $12.50 rate may require reevaluation to align better with industry standards and local living costs.

Job description:

Benefits:

  • IRA match after one year
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Summary
The Member Services Representative plays a vital role in enhancing the member experience by delivering exemplary customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests while providing outstanding customer service.
  • Manage front desk operations, which include:
    • Answering phones in a courteous manner and assisting callers with various inquiries.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Updating member accounts as needed.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

  • Prior experience in customer service is preferred.
  • Basic proficiency in computer skills.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills, with the capacity to empathize and solve problems effectively.
  • Demonstrated diplomacy in all interactions, employing appropriate behavior and language.
  • High school diploma or GED equivalent required.
  • Candidates must be at least 18 years of age.

Physical Demands

  • Ability to stand and walk continuously throughout the shift.
  • Frequent verbal communication in person and over the phone.
  • Capability to lift up to 50 lbs occasionally.
  • Exposure to potentially hazardous chemicals during the shift.

Job Posting Date: Wed, 21 May 2025 23:02:18 GMT

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