Member Services Representative-Planet Fitness

Cleveland, OH
June 22, 2025
Part Time
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Average Pay*: $11 - $15
*average hourly rate for this position in your area
Deadline date:
$11 - $11

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Cleveland, OH

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a Member Services Representative in Cleveland, OH, is generally below the average for similar roles in the region. As of 2023, the typical pay for this position typically ranges from $12 to $18 per hour, depending on factors such as experience, specific responsibilities, and the employing organization. Given that the cost of living in Cleveland is moderate, the $11 rate may not sufficiently attract skilled candidates, making it less competitive compared to industry standards, which could affect employee retention and satisfaction.

Job description:

Are you looking for an opportunity to thrive in a vibrant, positive, and energetic work environment? Do you value personal development and strive for continuous self-improvement? If so, this position may be the perfect fit for you. We take pride in fostering a unique culture that genuinely cares for our team members, equipping you with the tools for success both within and beyond Planet Fitness.

Role Summary
The Team Member plays a critical role in enhancing the member experience by delivering outstanding customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring they receive exceptional customer service.
  • Perform front desk activities, including:
    • Answering phones in a friendly manner and assisting callers with various inquiries.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Assisting with updates to members’ accounts as needed.
    • Addressing member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as required.
    • Contributing to the cleanliness and organization of the club.

Qualifications/Requirements

  • Previous customer service experience is preferred.
  • Basic proficiency in computer applications.
  • A passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and solve problems.
  • Demonstrated diplomacy in all interactions, using appropriate language and behavior.
  • High school diploma or GED equivalent required.
  • Must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership.
  • Mentorship opportunities.
  • Pathways for career advancement.
  • Ongoing leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Frequent standing and walking throughout the shift.
  • Continuous verbal communication in person and over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Possible exposure to toxic chemicals during the shift.

Job Posting Date: Fri, 20 Jun 2025 00:58:06 GMT

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