Night Audit Front Desk Agent-Candlewood Suites Auburn Hills

Auburn Hills, MI
May 12, 2025
Full Time
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Average Pay*: 14 to 18
*average hourly rate for this position in your area
Deadline date:
$0 - $9

Job Description

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Job Title: Night Audit Front Desk Agent

Company: Candlewood Suites Auburn Hills

Location: Auburn Hills, MI

Pay: $14 – 18 per hour

AI Pay Analysis:

The hourly rate of $14 to $18 for a Night Audit Front Desk Agent in Auburn Hills, MI, aligns with industry standards for this role in the area. Local job postings indicate similar compensation, with positions offering rates within this range. For instance, Candlewood Suites Auburn Hills lists a Night Audit Front Desk Agent position with a pay range of $14 to $18 per hour. (careers.hireology.com) Additionally, the average salary for a Hotel Front Desk Agent in Auburn Hills is approximately $32,434 annually, which translates to about $15.60 per hour. (salary.com) Therefore, the offered rate is competitive and consistent with local industry standards.

Job description:

As a Night Guest Services Agent, you will play a crucial role in welcoming and registering guests while ensuring a seamless check-out process. Your responsibilities will include, but are not limited to, the following key tasks:

  • Greet guests warmly and oversee the registration process, including entering and retrieving information from the computer, confirming guest details and room rates, room selection, coding electronic keys, promoting marketing initiatives, providing a welcome packet, and ensuring guests are informed of their room locations or have assistance when needed.

  • Facilitate guest check-out by accurately accounting for rooms and services, utilizing the point-of-sale system, handling cash transactions, processing credit and debit cards, recording various payment methods, converting foreign currency, making change, and managing gift certificates and cards.

  • Exhibit comprehensive knowledge of the hotel’s offerings, including room categories, rates, packages, promotions, and local area attractions, while addressing guest inquiries with expertise.

  • Utilize up-selling techniques to enhance guest experiences and maximize room occupancy through effective promotion of hotel services and amenities.

  • Respond promptly to guest inquiries and requests, resolving issues with friendliness and efficiency to ensure guest satisfaction.

  • Address and resolve guest complaints through thorough research and negotiation of solutions.

  • Manage incoming messages, ensuring accurate input, retrieval, and delivery to guests.

We seek individuals who embody excellence in alignment with our core values established since our founding in 1919. Our ideal candidates demonstrate:

  • Hospitality: A passion for delivering exceptional guest experiences.
  • Integrity: Commitment to doing the right thing at all times.
  • Leadership: Taking initiative in both industry practices and community involvement.
  • Teamwork: Collaborating effectively with colleagues.
  • Ownership: Taking responsibility for actions and decisions.
  • Urgency: Operating with a disciplined sense of urgency.

Job Types: Full-time, Part-time
Pay: $14.00 – $18.00 per hour

Benefits:

  • Employee discounts
  • Flexible scheduling
  • Health insurance

Schedule:

  • 8-hour shifts
  • Day and night shifts
  • Availability on holidays
  • Monday to Friday, and weekends

To ensure the safety of our team members, we have implemented COVID-19 precautions including plexiglass barriers at front desk counters, as well as providing gloves, masks, hand sanitizer, and disinfectant wipes to maintain clean and sanitary workstations.

Work Location:

  • One designated location

Hours:

  • 11 PM to 7 AM

COVID-19 Precautions include:

  • Plastic shields at workstations
  • Social distancing protocols
  • Regular sanitizing, disinfecting, and cleaning procedures

Job Posting Date: Sat, 10 May 2025 22:39:51 GMT

Apply now!

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