On-Call Receptionist-Grand Traverse Band of Ottawa and Chippewa Indians

Job Description

Job Title: On-Call Receptionist

Company: Grand Traverse Band of Ottawa and Chippewa Indians

Location: Suttons Bay, MI

Pay: $14.22 per hour

AI Pay Analysis: An hourly rate of $14.22 for an On-Call Receptionist in Suttons Bay, MI, appears to be slightly below the typical industry standard for similar roles in the region. According to data from sources such as the Bureau of Labor Statistics and local job postings, receptionists in Michigan generally earn between $15 and $20 per hour, depending on factors such as experience, employer type, and specific job responsibilities. While wages can vary, especially for on-call positions, the offered rate may not be competitive enough to attract qualified candidates, particularly in a market where the cost of living and wage expectations have been rising.

Job description:

To perform the essential functions of this role, the successful candidate will fulfill receptionist responsibilities for the Administrative Building, Satellite Offices, and additional locations as required during the absence of full-time staff. This role involves collaborating with the Executive Assistant to the Tribal Manager to support GTB’s coordinated efforts. Key responsibilities include managing the telephone system, maintaining an organized filing system, and assisting community members and GTB constituents with necessary information. Additional general secretarial and receptionist duties will be assigned by the supervisor as needed.

Essential Duties and Responsibilities:

• Available to cover office hours from 8:00 a.m. to 5:00 p.m., Monday through Friday, when called.
• Demonstrate punctuality, initiative, strong organizational skills, and the ability to collaborate effectively with others.
• Uphold the highest level of confidentiality regarding all matters related to GTB members, clients, staff, and associated records.
• Adhere to all GTB policies and procedures, including a comprehensive understanding of the Personal Policy book.
• Collaborate directly with the Executive Assistant to the Tribal Manager.
• Manage daily incoming calls and direct them to the appropriate GTB personnel.
• Guide visitors, GTB members, clients, and guests to the relevant personnel within GTB.
• Maintain daily in/out schedules and itineraries for personnel based in the office.
• Ensure the accurate processing and forwarding of mail through the mail route system, including reading each item and placing it in the correct mailbox.
• Operate a multi-line telephone system with a clear and professional speaking voice at all times.
• Access and use telephone and cell phone numbers in GTB and other Tribal Nations’ directories.
• Enhance knowledge of all GTB service programs and make appropriate referrals to the relevant office or individual.
• Assist with the preparation of correspondence and utilize the mail posting machine to ensure daily mail processing and readiness for pick-up.
• Provide support to other office staff for tasks such as copying, mailings, and organizational needs as time allows.
• Participate in building recycling initiatives.
• Attend training sessions to enhance skills relevant to this role and support personal growth.
• Participate in the annual mandatory staff meeting.
• Maintain logs for requests related to travel, checks, and purchase requisitions, ensuring appropriate delivery of documentation.
• Assist with emergency drills and procedures as needed.
• Undertake additional responsibilities as assigned by the supervisor that align with the overall coordination of this position and events affecting the organization.

Other Skills and Abilities:

• Exhibit exemplary customer service and communication skills, prepared for daily tasks.
• Demonstrate strong organizational capabilities, manage multiple tasks effectively, and meet deadlines.
• Ability to work commendably with diverse personalities while maintaining impartiality.
• Operate with minimal supervision, responding effectively to guidance and assignments.
• Sign a confidentiality agreement as a prerequisite.
• Possess excellent written, interpersonal, and verbal communication skills, alongside strong time management and organizational abilities.
• Prioritize effectively and follow up on tasks and deadlines with attention to detail.
• Exhibit minimum proficiency in computer literacy, particularly in Microsoft Windows, Word, Excel, Outlook, and other applications.
• Adhere to team-oriented values with a proactive "can do" attitude.
• Maintain a clean workspace and contribute to the overall appearance of the office.
• Follow established procedures for deactivating the telephone systems at the end of the day.
• Ensure computers are powered off and the workspace is tidy at day’s end.
• Secure the building as needed at the conclusion of the workday, adhering to all safety protocols.

Education and Experience:

To be deemed successful in this role, the individual must effectively execute each essential responsibility and skill. Reasonable accommodations will be provided for individuals with disabilities to perform essential functions.

• Possess a High School Diploma or GED equivalent.
• A minimum of one year of experience in office management is preferred.
• Basic math and writing proficiency are required.

Supervisory Responsibilities:

None; however, occasional assistance at the front desk will involve supervising and training others in office procedures.

Equipment Utilized:

This position requires the use of computers, fax machines, copiers, telephones, calculators, and postage machines.

Language Skills:

Exceptional interpersonal skills are essential for assisting individuals seeking services at the office.

Typical Physical Demands:

The role requires the ability to sit at a workstation, operate a computer, bend, stoop, stand while making copies, and handle some lifting and relocating of files. The individual may need to navigate stairs to access stored files and walk across the parking lot to other GTB offices. Reasonable accommodations will be made for individuals with disabilities to perform essential functions, with no unusual physical exertion required.

Typical Mental Demands:

Candidates must be able to perform effectively in crisis situations.

Working Conditions:

The work environment consists of a one-story, climate-controlled office building that is handicap accessible. While cultural and traditional practices may be observed, their implementation is not mandatory or always apparent to non-Native individuals. Smoking is prohibited indoors, and designated smoking areas are located outside. Reasonable accommodations will be offered to enable individuals with disabilities to perform essential functions.

Comments:

Preference will be given to Native American applicants. Successful candidates must pass a background check and a drug and alcohol urinalysis as a condition of employment. Adherence to strict confidentiality policies is mandatory. The preceding statements are indicative of the general nature and level of work expected from individuals in this role and are not intended as an exhaustive list of all responsibilities and requirements. Management reserves the right to modify the duties associated with this position in accordance with Tribal Council approval. Any equivalencies regarding qualifications must receive prior approval from the Director of Human Resources.

Job Posting Date: Sat, 22 Mar 2025 23:39:35 GMT

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