Overnight Team Member-Planet Fitness

Lancaster, OH
May 23, 2025
Full Time
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Average Pay*: $10 - $14
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Overnight Team Member

Company: Planet Fitness

Location: Lancaster, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for an “Overnight Team Member” in Lancaster, OH, is on the lower end of the scale compared to national averages for similar positions, which often range from $14 to $20 per hour depending on the industry and specific job responsibilities. In Lancaster, the cost of living is generally lower than in urban areas, but this pay rate may still fall short of providing a competitive wage, especially considering the demands of overnight shifts. Additionally, the recent increase in minimum wage and competitive pressures from nearby regions may necessitate higher rates to attract and retain talent in this role. Overall, while the offered rate may be acceptable locally, it could be improved to align more closely with industry standards and ensure competitiveness in the labor market.

Job description:

Are you eager to thrive in a dynamic, positive work environment? Do you have a passion for personal and professional development? If fostering your growth is a priority for you, then this opportunity is an ideal match. We proudly hold the 2019 People First Award from Planet Fitness, emphasizing our commitment to a culture that genuinely cares for its employees. Join us, and we will equip you with the tools necessary for success both within the club and beyond.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary:
As a Team Member, you will play a vital role in delivering an exceptional member experience by providing outstanding customer service to our valued members, prospective members, and guests.

Essential Duties and Responsibilities:

  • Warmly greet members, prospective members, and guests while delivering exceptional customer service.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly and approachable manner.
    • Checking in members, processing new member sign-ups, and providing tours for prospective members.
    • Facilitating necessary updates to members’ accounts.
    • Addressing member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements:

  • Preferred experience in customer service.
  • Basic computer proficiency.
  • A genuine passion for fitness and health.
  • A positive and energetic demeanor.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills with the ability to engage positively and professionally with both members and colleagues, consistently exceeding expectations.
  • Strong listening skills, with the capacity for empathy and effective problem-solving.
  • Display diplomacy in all interactions, using appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Benefits:

  • Complimentary Black Card membership.
  • Access to our company Audible account.
  • Opportunities for career advancement.
  • Ongoing leadership training.
  • Health insurance for full-time employees.
  • Monthly free staff lunches.
  • Personal finance classes.
  • 401K plan with up to 4% match for full-time team members.

Physical Demands:

  • Continuous standing and walking during shifts.
  • Frequent verbal communication in person and over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Occasional exposure to toxic chemicals during shifts.

Job Posting Date: Sat, 19 Apr 2025 02:56:30 GMT

Apply now!

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