Part Time Member Services Representative-Planet Fitness

Okemos, MI
July 13, 2025
Part Time
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Average Pay*: 10 - 15
*average hourly rate for this position in your area
Deadline date:
$6 - $6

Job Description

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Job Title: Part Time Member Services Representative

Company: Planet Fitness

Location: Okemos, MI

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Part Time Member Services Representative” in Okemos, MI, appears to be on the lower end compared to industry standards. The typical pay for similar positions in the region often ranges from $14 to $18 per hour, reflecting both the responsibilities involved and the cost of living. Factors such as the local job market, the company’s reputation, and specific duties can influence competitive pay. Overall, while $13 may attract some applicants, it may limit the pool of qualified candidates looking for fair compensation.

Job description:

Team Member

We are seeking a part-time Member Service Representative (MSR) who is available to work evenings and weekends. If you thrive in a fun, positive, and energetic environment and value personal development, this role may be the perfect fit for you. At Planet Fitness, we take pride in fostering a unique culture that genuinely cares about our team members. We are committed to equipping you with the tools needed for success, both in and out of the workplace.

Role Summary
The Team Member will play a vital role in enhancing the member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests with outstanding customer service.
  • Manage all front desk operations, including:
    • Answering phone inquiries in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Updating member accounts as needed.
    • Addressing member questions and concerns promptly and professionally; escalating issues to Assistant Manager or Manager when required.
    • Assisting in maintaining the cleanliness and orderliness of the club.

Qualifications/Requirements

  • A background in customer service is preferred.
  • Basic computer proficiency.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude.
  • Reliability and punctuality are essential.
  • Exceptional customer service skills with the ability to engage positively and professionally with members and co-workers, surpassing expectations.
  • Strong listening skills, with the ability to empathize and resolve issues effectively.
  • The ability to demonstrate diplomacy in all interactions using appropriate behavior and language.
  • A High School diploma or GED equivalent is required.
  • Must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership.
  • Access to mentorship opportunities.
  • Potential for career advancement.
  • Ongoing leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Must stand and walk throughout the shift.
  • Regularly engage in verbal communication, both in person and over the phone.
  • Ability to lift up to 50 lbs as needed.
  • May occasionally encounter toxic chemicals during the shift.

Job Posting Date: Sat, 12 Jul 2025 04:57:47 GMT

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