Patient Access Specialist-Corewell Health

Job Description

Job Title: Patient Access Specialist

Company: Corewell Health

Location: Trenton, MI

Pay: $18.56 per hour

AI Pay Analysis: The hourly rate of $18.56 for a Patient Access Specialist in Trenton, MI, appears to be somewhat below the national average for similar roles. Typically, Patient Access Specialists earn between $20 to $25 per hour, depending on factors such as experience, specific employer, and local cost of living. In Michigan, while this rate may align with the lower end of the spectrum, it may not be competitive given the increasing demand for healthcare support roles and the need for specialized skills in patient access processes. Overall, this wage may not adequately reflect the responsibilities and expertise associated with the position, potentially making it less attractive to prospective candidates.

Job description:
Part-time position requiring 2-3 days of work per week, with a rotation of every other weekend. The selected candidate will provide support to all registration areas of the Trenton hospital. The primary shift will be during the midnight hours, with flexibility to adjust to day and afternoon shifts as needed. Mandatory orientation will occur during the first week from 8 a.m. to 4:30 p.m. The minimum hourly wage for this position is $18.56.

Job Summary:
Under the supervision of the Manager of Patient Access, the incumbent is responsible for accurately and efficiently registering patients by acquiring individual identifying and biographical data in compliance with established check-in processes. This role involves rotation across various departments, including but not limited to emergency, outpatient, and lab services.

Essential Functions:
– Schedule appointments as determined by departmental needs and perform patient registration activities including pre-registration, collecting insurance information, medical and demographic data, and entering appropriate diagnostic ICD-9 and/or ICD-10 CPT coding and other relevant information to ensure accurate billing.
– Answer phone calls and direct inquiries in a courteous and efficient manner.
– Communicate necessary information to patients and family members while adhering to HIPAA regulations.
– Prepare patient liability estimations for both pre-service/scheduled services and walk-ins.
– Demonstrate the ability to prioritize tasks effectively.
– Utilize strong communication skills to align with Corewell Health standards while providing exceptional service to patients, colleagues, other departments, and physician offices.
– Operate standard office equipment including Microsoft systems, calculators, photocopiers, and fax machines.
– Collaborate with the Pre-service Center and/or physician’s office to obtain or modify authorizations required per imaging protocols or script compliance.
– Assist in transporting and escorting patients via wheelchair as required.
– Notify patients of any delays in appointment times upon request.
– Contact the physician/physician’s office/Quest labs when patients arrive without a script or necessary lab orders.
– Actively engage in safety initiatives and risk mitigation measures where appropriate, completing all position and unit safety-related competencies and requirements in a timely manner.
– Perform additional duties as assigned.

Qualifications:

Required:
– High School diploma.
– Familiarity with ICD-9 and ICD-10 CPT coding, medical terminology, and/or knowledge of the revenue cycle.
– Ability to effectively manage multiple tasks.
– Proficiency with various information systems, as well as experience with spreadsheet and word processing software.

Preferred:
– Minimum of 1 year of relevant experience in a customer service role or healthcare setting.

As a member of Corewell Health, you will play a vital role in delivering personalized healthcare to our patients, communities, and members. We are dedicated to fostering and investing in your growth. Our teams are composed of collaborators, leaders, and innovators committed to a unified mission: to enhance health, promote humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision for continued development and excellence.

Corewell Health offers a comprehensive benefits package designed to support your financial, health, and work/life balance goals. Additional offerings include an on-demand pay program powered by Payactiv, a discount directory for various services, optional identity theft protection, home and auto insurance, pet insurance, and both traditional and Roth retirement plans with service contributions and matching savings options.

Eligibility for benefits is determined by employment type and status.

Corewell Health is committed to providing a safe environment for team members, patients, visitors, and the community. We maintain a drug-free workplace and require compliance with MMR, Varicella, Tdap, and Influenza vaccine mandates for those in on-site or hybrid positions. We are dedicated to supporting prospective team members requiring reasonable accommodations to participate in the job application process, perform essential job functions, or enjoy equal benefits due to disability, pregnancy, or sincerely held religious beliefs.

Corewell Health provides equal employment opportunities to all qualified individuals without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We foster an interconnected, collaborative culture where all team members are encouraged to bring their whole selves to work. As a health system, we advocate for equity in our care for patients, communities, and each other. Through cultural intelligence workshops and inclusion resource groups, we strive to advance our values of diversity, equity, and inclusion in all our initiatives. We welcome those who share our commitment to joining our team.

If you require assistance with the application process, please contact 616.486.7447.

Job Posting Date: Wed, 23 Apr 2025 23:25:33 GMT

Apply now!