PATIENT EXPERIENCE MANAGER (RD REQUIRED)-Compass Group

Saginaw, MI
May 19, 2025
Full Time
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Average Pay*: $30 - $45 per hour
*average hourly rate for this position in your area
Deadline date:
$36 - $40

Job Description

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Job Title: PATIENT EXPERIENCE MANAGER (RD REQUIRED)

Company: Compass Group

Location: Saginaw, MI

Pay: $75000 – 83000 per year

AI Pay Analysis: The hourly rate corresponding to an annual salary of $75,000 to $83,000 for a Patient Experience Manager in Saginaw, MI, translates to approximately $36 to $40 per hour. This compensation is competitive given that typical salaries for similar roles in the healthcare industry generally range from $60,000 to $90,000 annually, depending on experience, education, and specific responsibilities. Considering the requirement for a registered dietitian (RD), which adds a health-specific certification, this salary range aligns well with industry standards in the region, reflecting a balance between the specialized skill set and the cost of living in Saginaw.

Job description:

Responsible for effectively coordinating and directing all patient experience activities within the assigned healthcare system. This role involves monitoring ongoing patient satisfaction initiatives and selectively negotiating matters related to system/account performance to ensure optimal client satisfaction, strong employee relations, and achievement of financial goals, all while contributing to future business growth. The incumbent will ensure compliance with all client, government, corporate, and division policies and procedures regarding personnel under their operational influence.

Key Responsibilities:

  • Track financial incentives, penalties, and reporting related to patient satisfaction performance for the designated unit.
  • Maintain and support client satisfaction levels to ensure account retention.
  • Administer required client/customer surveys and respond promptly and effectively.
  • Monitor compliance and follow-up on patient satisfaction initiatives.
  • Assist in developing, customizing, and monitoring patient satisfaction action plans tailored to meet each account’s unique needs.
  • Participate actively in relevant hospital committees (e.g., Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee) to provide valuable insights.
  • Ensure compliance with all regulatory agencies (CMS, JCAHO).
  • Enhance regional patient satisfaction performance by promoting and monitoring progress and leveraging successful marketing strategies.
  • Stay informed about patient satisfaction trends and industry conditions affecting the accounts and districts.
  • Collaborate closely with the on-site management team to achieve operational goals.
  • Join monthly conference calls with fellow Patient Experience Managers and operations management to update on patient experience, current trends, and recognize opportunities for employee appreciation.
  • Engage in all Patient Experience Department learning sessions, including monthly educational webinars.
  • Provide recognition for employees when programs are successfully implemented.
  • Prepare and execute specific development and training plans aimed at patient satisfaction success.
  • Compile and deliver patient satisfaction reports to management as needed.
  • Implement standardized forms and data to ensure success in departmental patient satisfaction operations.

Qualifications:

  • Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR) or RD Eligible.
  • Experience in customer service training and service-oriented operations is highly preferred.
  • Background in hospitality and healthcare is advantageous.
  • Strong coaching and on-the-job training skills are essential.
  • Excellent organizational abilities and capacity to multitask are required.
  • Proficiency in Windows-based office software, including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Join TouchPoint today! TouchPoint is a proud member of Compass Group USA and an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience, regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected classification. Qualified candidates are encouraged to apply, and while this role outlines key responsibilities, it may not encompass every essential function. The company reserves the right to modify job functions as necessary for business needs.

Job Posting Date: Mon, 19 May 2025 06:08:46 GMT

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