Patient Financial Services Representative – Cuyahoga Falls, OH-UnitedHealth Group

Job Description

Job Title: Patient Financial Services Representative – Cuyahoga Falls, OH

Company: UnitedHealth Group

Location: Cuyahoga Falls, OH

Pay: $16.88 – 33.22 per hour

AI Pay Analysis: The hourly rate of $16.88 – $33.22 for a Patient Financial Services Representative in Cuyahoga Falls, OH, is within the competitive range for similar roles in the healthcare sector. According to various salary sources, the national average for this position typically falls between $15 and $25 per hour, depending on experience and specific duties. Given the upper end of the range ($33.22), this compensation aligns well with more experienced professionals in larger facilities or specialized contexts. Overall, this pay scale appears to be competitive, particularly for entry to mid-level roles in the area.

Job description:

Optum is a renowned global organization dedicated to delivering care through innovative technology, positively impacting the health of millions. As part of our team, your contributions will enhance health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources that empower them to lead healthier lives. Here, you’ll experience a culture centered on diversity and inclusion, collaborate with talented colleagues, and enjoy comprehensive benefits and opportunities for career development. Join us in making a significant impact on the communities we serve as we advance health equity on a global scale—come and start Caring, Connecting, and Growing together.

In this role, you will interact with patients to address a wide array of billing inquiries, ensuring timely and effective resolutions. You will be responsible for managing patient accounts and collections, consistently providing exceptional customer service.

This full-time position requires flexibility to work within our normal business hours of 8:00 AM to 5:00 PM, including the first 90 days on-site every day, with potential for occasional overtime based on business needs. Employees will have a hybrid work arrangement, splitting time between the office and home.

We provide 2 weeks of comprehensive on-the-job training, scheduled from 8:00 AM to 5:00 PM CST, Monday through Friday.

Primary Responsibilities:

• Engage with patients and internal departments to address billing inquiries and facilitate appropriate resolutions.
• Verify insurance eligibility, initiate payment arrangements, generate itemized bills as necessary, and manage unpaid and overdue balances.
• Analyze and follow up on patient account balances, making corrections and rebilling insurance carriers as required.
• Manage patient accounts, addressing credits, denials, underpayments, and re-billing of COB/no coverage denials efficiently.
• Collect payments and apply relevant discounts and adjustments to patient accounts.
• Adhere to customer service protocols while managing patient accounts.
• Ensure timely and appropriate documentation of all account activities; collaborate with bad debt vendors on patient-related issues.
• Maintain a strong understanding of and compliance with all patient account policies at Premiere Medical Resources.

Population Specific Competency:

• Demonstrate the ability to effectively interact with diverse patient populations and their representatives, ensuring sensitivity to communication needs and respect for their dignity.

Commitment to Service Excellence:

• Dedicated to delivering exceptional service to patients, visitors, and internal/external contacts.
• Aim to ensure the highest patient satisfaction with every interaction.
• Treat co-workers with respect and dignity, fostering a consistently positive experience for all patients, employees, and visitors.

Attendance and Punctuality:

• Comply with hospital attendance policies and strive for punctuality in reporting to work and during daily activities.

The tasks outlined here are intended to illustrate the primary functions of this position. This description is not exhaustive and does not limit supervisors’ discretion to assign additional responsibilities of a similar nature or level of authority.

You will be recognized and rewarded for your performance in a dynamic environment that challenges you while providing clear direction for success and opportunities for development in other roles of interest.

Required Qualifications:

• High School Diploma or GED, or equivalent work experience.
• Must be 18 years of age or older.
• A minimum of 2 years of related experience, preferably in physician billing, billing company environments, or medical collections.
• Proficient with keyboard and 10-key adding machine.
• Demonstrated computer literacy and clerical skills with attention to detail.
• Strong communication abilities.
• Capable of working under pressure and meeting deadlines.
• Flexibility to work varied shift schedules during business hours and comply with initial on-site training and overtime as needed.

Telecommuting Requirements:

• Must reside within commutable distance to the office at 2750 Front St, Cuyahoga Falls, OH.
• Ability to secure all sensitive company documents, if applicable.
• A dedicated, private workspace outside of common living areas must be established.
• Access to a UnitedHealth Group-approved high-speed internet connection or existing high-speed service is required.

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly wage for this role ranges from $16.88 to $33.22, based on full-time employment. Compensation factors include local labor markets, education, experience, certifications, and more. UnitedHealth Group complies with all applicable minimum wage laws. In addition to hourly pay, we offer a comprehensive benefits package, recognition programs, stock purchase options, and 401k contributions (subject to eligibility).

At UnitedHealth Group, our mission is to enhance lives by making health care more accessible and effective for everyone. We strive to eliminate barriers to good health faced by historically marginalized groups and lower-income individuals. Our commitment extends to improving health equity and addressing disparities, which is a cornerstone of our mission.

UnitedHealth Group is an Equal Employment Opportunity employer. We welcome applications from qualified individuals without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace and requires candidates to pass a drug test prior to employment.

Job Posting Date: Thu, 15 May 2025 22:53:16 GMT

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