Patient Registration Specialist – BILINGUAL FLUENCY PREFERRED-InterCare Community Health Network

Job Description

Job Title: Patient Registration Specialist – BILINGUAL FLUENCY PREFERRED

Company: InterCare Community Health Network

Location: Benton Harbor, MI

Pay: $17.5 per hour

AI Pay Analysis: An hourly rate of $17.50 for a “Patient Registration Specialist” position in Benton Harbor, MI, is relatively close to the lower end of the typical pay range for similar roles in the healthcare sector, which often falls between $15 to $22 per hour depending on factors like experience, certifications, and bilingual requirements. While this rate aligns with the regional cost of living, it may be considered less competitive, especially for bilingual specialists, who often command higher wages due to their valuable communication skills. Overall, while it’s within an acceptable range, candidates may seek higher compensation given the specific language skills preferred and the important nature of the role in patient services.

Job description:

Internally referred to as a Front Office Specialist, this role encompasses several key positions, including:

• Patient Access Specialist
• Medical Receptionist
• Healthcare Administrative Assistant
• Clinic Front Desk Coordinator
• Patient Services Representative
• Medical Office Coordinator
• Patient Intake Coordinator
• Front Desk Medical Receptionist
• Healthcare Customer Service Representative
• Medical Front Office Assistant

InterCare is a Federally Qualified Health Center that may qualify employees for the National Student Loan Forgiveness Program. By joining our Migrant and Community Health Center, you will:

• Engage in meaningful work that serves a passionate purpose.
• Contribute to efforts that truly make a difference in people’s lives.

We are currently seeking a full-time Front Office Specialist to enhance our team in Benton Harbor. At InterCare, you will discover a rewarding and dynamic work environment, with a competitive compensation starting at $17.50 per hour, complemented by a robust benefits package, including:

• Vacation and personal paid time off
• Sick leave
• Ten paid holidays
• Tuition reimbursement program
• Medical, prescription, dental, and vision insurance, as well as life insurance and short-term and long-term disability insurance

As the Front Office Specialist, you will be the first point of contact for patients and visitors entering our clinics. Collaborating closely with the clinical team, your responsibilities will include welcoming patients and visitors, facilitating patient registration, updating patient records, processing payments, and ensuring that patients with or without pre-existing appointments receive prompt attention.

If you possess a passion for working with people, exceptional organizational skills, and a talent for multitasking, we encourage you to apply.

While InterCare no longer mandates the COVID-19 vaccine for employees, vaccines are available at no cost at any of our clinic locations.

Work Schedule:
Your primary hours will be Monday through Thursday from 9:30 a.m. to 6:00 p.m. and Friday from 9:00 a.m. to 5:30 p.m., with occasional evening hours until 7:00 p.m. as needed. Importantly, there are no weekend shifts required.

At InterCare Community Health Network, we firmly believe in the right of all individuals to have equal access to quality health care.

Requirements:

Description of Primary Duties & Responsibilities:

Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in-person and over the phone.

• Greet and welcome patients to the clinic with a friendly and professional demeanor.
• Efficiently register patients, ensuring accurate completion of all required forms.
• Address insurance and billing inquiries, offering clear and concise information.
• Assist patients who may be ill or distressed, using available resources to provide support.

Payment Collection: Follow clinic financial policies to collect payments, insurance co-pays, and prescription charges.

• Proactively request to keep a card on file, follow up on outstanding balances, and secure prompt patient payments.

Clinic Coordination & Collaboration: Work in conjunction with the healthcare team to maintain smooth patient flow and efficient clinic operations, contributing to a positive and organized environment.

• Manage patient reservations (both online and walk-in) while optimizing patient satisfaction and provider schedules.
• Assist with scheduling referrals for specialist follow-ups as required.
• Maintain attention to detail across all tasks, seamlessly navigating multiple software systems to adhere to established protocols.

Front Desk Management:

• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and neat, ensuring a welcoming environment for patients.
• Perform various administrative tasks, including photocopying, filing, and maintaining daily activity logs.

Description of Primary Attributes:

General Development:

• Education: High school diploma required.
• Communication Skills: Proactive and confident communicator, both written and verbal. Capable of identifying and addressing concerns directly with colleagues and patients.
• Detail-Oriented: Possesses excellent organizational skills with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate Approach: Patient-centered focus, demonstrating empathy and understanding to foster a community of belonging.
• Technical Proficiency: Proficient in Microsoft Office Suite or related software.
• Positive Relationships: Ability to build and maintain strong relationships with patients, team members, and stakeholders.
• Team Player: Enjoys collaboration and contributes effectively within a strong team dynamic.
• Self-Motivation: Exhibits initiative and resourcefulness, actively identifying improvements in processes.
• Analytical Skills: Strong problem-solving abilities, capable of interpreting and applying relevant laws, guidelines, regulations, and policies.
• Trustworthiness: Committed to maintaining confidentiality and handling all patient information in accordance with HIPAA regulations.

Job Posting Date: Sat, 12 Apr 2025 04:01:01 GMT

Apply now!