Patient Services Representative-Corewell Health

Grand Rapids, MI
May 2, 2025
Part Time
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Average Pay*: $17 - $22 per hour
*average hourly rate for this position in your area
Deadline date:
$18 - $18

Job Description

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Job Title: Patient Services Representative

Company: Corewell Health

Location: Grand Rapids, MI

Pay: $17.67 per hour

AI Pay Analysis:

An hourly rate of $17.67 for a Patient Services Representative in Grand Rapids, MI, is slightly below the average for this role in the area. According to Glassdoor, the estimated total pay for a Patient Service Representative in Grand Rapids is approximately $42,972 per year, with an average salary of $40,442 per year. (glassdoor.com) This equates to an average hourly wage of about $19.45, which is higher than the offered rate. Similarly, Salary.com reports an average base salary of $46,248 for this position in Grand Rapids, translating to an average hourly wage of approximately $22.25. (salary.com) Therefore, the offered rate of $17.67 per hour is below the local industry standard for this role.

Job description:

Starting pay is $17.67 per hour or higher, based on years of experience. This part-time position requires availability on Mondays and Tuesdays from 7 a.m. to 5:30 p.m.

As a Patient Services Representative with Corewell Health, you will play a crucial role in providing exceptional healthcare services to our patients. Collaborating with a dedicated team, you will be responsible for registration, concierge, and clerical functions, positively impacting the lives of those we serve.

Essential Functions

  • Address complex patient and customer issues, exercising high-level discernment when registering patients in treatment rooms.
  • Perform various administrative duties, including assisting with patient check-out, scheduling appointments, processing referrals, managing in-office procedures and surgeries, reviewing incoming referrals, maintaining provider templates, navigating external referral portals, and reconciling multi-department deposits.
  • Obtain and verify insurance authorizations, and assist with retroactive denials and appeals.
  • Manage complex EMR/EHR scanning and faxing, ensuring accuracy in uploading documents to EPIC.
  • Facilitate the training of new team members according to established standards.
  • Be prepared to perform the duties of a Patient Services Representative, Associate as needed.
  • Actively participate in safety initiatives and complete all required safety-related competencies in a timely manner.

Qualifications

  • High School Diploma or equivalent.
  • A minimum of 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or a related field.

As a team member at Corewell Health, you will be pivotal in delivering personalized healthcare to our patients, members, and communities. We are dedicated to cultivating and investing in your growth. Our collaborative teams of leaders and innovators are united by our mission to enhance health, foster compassion, and inspire hope. Join a nationally recognized health system committed to advancement and excellence.

We offer a comprehensive benefits package tailored to your financial, health, and work/life balance needs, as well as an on-demand pay program powered by Payactiv. Enjoy discounts on various services and products, optional identity theft protection, comprehensive insurance options, and retirement plans with employer contributions. Eligibility for benefits is based on employment type and status.

Corewell Health is committed to maintaining a safe environment for team members, patients, visitors, and the community. Adherence to a drug-free workplace policy and compliance with vaccination requirements are essential for positions based on on-site or hybrid workplace designations.

We uphold equal employment opportunities for all qualified individuals regardless of race, color, national origin, gender, disability, age, religion, genetic information, marital status, or any other legally protected category. Our collaborative culture encourages every team member to bring their authentic self to work. We actively advocate for equity in care for our patients and communities across our organization and are dedicated to advancing our values of diversity, equity, and inclusion.

For assistance with the application process, please call 616.486.7447.

Job Posting Date: Wed, 30 Apr 2025 06:06:27 GMT

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