Sales Associate-La-Z-Boy

Job Description

Job Title: Sales Associate

Company: La-Z-Boy

Location: Sandusky, OH

Pay: $12 – 13.5 per hour

AI Pay Analysis:

The hourly rate of $12 to $13.50 for a Sales Associate in Sandusky, OH, is slightly below the local average of $14.60 per hour for retail sales associates. (indeed.com) However, compensation can vary based on factors such as company, experience, and specific job responsibilities. For instance, positions at companies like Michaels and GameStop in Sandusky offer higher average hourly rates of $18.83 and $19.15, respectively. (indeed.com, indeed.com) Therefore, while the offered rate is competitive, it is on the lower end compared to some local employers.

Job description:

Comfort begins with our global team of over 10,000 dedicated members, each contributing to the transformative power of comfort on a daily basis. Our employees have the unique opportunity to change lives in homes, workplaces, and communities. We pride ourselves on fostering an inclusive environment that honors our legacy rooted in family values, encouraging everyone to be their authentic selves.

If you are prepared to join a leading organization that values its people as its most important asset, and where innovation drives us into the future, then you are ready to claim your place at La-Z-Boy Incorporated.

We Believe in the Transformational Power of Comfort

Job Summary:
You will be responsible for driving sales through exceptional customer service and a thorough understanding of the La-Z-Boy selling process, products, and services. Your goal will be to cultivate long-term customer relationships that result in increased sales and profitability. You will also gain practical experience in interior design through interactions with a La-Z-Boy Designer.

Training Compensation: $15 – $17 per hour for the initial 3-4 weeks (no commission or bonus).
Average Earning Potential Post-Training: $50,000 – $70,000 (base salary plus commission).

Key Responsibilities:

Sales Leadership

• Contribute to achieving store sales goals by effectively selling furniture, accessories, and services offered by La-Z-Boy.
• Collaborate with the Store Manager, Sales Manager, Designer, and Associates to promote the Design program and enhance overall store sales performance.
• Assist the Designer in meeting established Design program sales targets.
• Execute the La-Z-Boy selling process consistently, ensuring a positive experience for all customers.
• Develop and apply essential sales techniques, including rapport building, needs analysis, tailored presentations, handling objections, closing sales, and maintaining ongoing customer relationships.
• Leverage store promotions, marketing initiatives, and grassroots efforts to maximize sales.
• Maintain a strong understanding of both existing and new product lines.

Design Program Execution

• Schedule professional home consultations to deliver customized room designs, including fabric samples, furniture, and accessory recommendations, alongside thorough explanations of our professional installation service.
• Execute the Design process in alignment with company guidelines and support in-store design-related functions.

Customer Engagement

• Provide unparalleled customer service to both current and prospective customers.
• Guarantee that every La-Z-Boy customer enjoys an informative and positive interaction, utilizing effective customer service skills and product knowledge in accordance with the company selling process.
• Employ tools such as Podium to ensure customer satisfaction and facilitate future follow-ups.
• Make judicious business decisions aimed at promoting customer satisfaction and a collaborative team environment.
• Assist with incoming phone calls and emails to provide store support.
• Address customer issues and complaints promptly, offering viable solutions and alternatives to ensure satisfaction.

Team Collaboration

• Foster positive working relationships with all store associates.
• Contribute to the training, coaching, and development of new peers, enhancing their understanding of La-Z-Boy products and selling techniques to achieve sales goals.
• Champion a culture of sales excellence and service among team members.

Operational Excellence

• Assist with the overall visual presentation of the store, including maintaining showroom displays, tagging products, and upholding store cleanliness.
• Adhere to established operational procedures and guidelines.
• Accurately process order information, manage customer records, and oversee payments and deliveries.
• Maintain an accurate daily log within the On-Point system.
• Exhibit a sense of urgency, enthusiasm, and engagement with both the store team and customers.
• Demonstrate proficiency in company standards, product knowledge, and internal systems.
• Schedule timely deliveries with customers.
• Fulfill opening and closing responsibilities as required.

Minimum Job Requirements – Sales:

• Prior sales experience, particularly in closing sales, is highly preferred.
• Exceptional communication, customer service, and organizational skills.
• Strong interpersonal abilities to effectively communicate, build rapport, and influence positively.
• Proven negotiation and persuasion skills.
• Ability to manage time efficiently while balancing competing priorities.
• Collaborative teamwork skills.
• Flexibility to work according to business needs, including evenings, weekends, and holidays.
• Initiative to achieve assigned goals and a drive for continuous improvement.
• Attention to detail.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• High School Diploma or equivalent required; Bachelor’s degree in Business or related field preferred.

Minimum Job Requirements – Design:

• Current enrollment in or graduation from an Interior Design program.
• Experience with floor and space planning software.
• Knowledge of home décor principles (e.g., furniture, carpet, drapery, color schemes).
• CIDA accreditation is preferred.

At La-Z-Boy, we value clear communication and recognize outstanding talent! We invite you to explore our exciting opportunities. For your transparency and understanding, we provide comprehensive information regarding our pay practices.

What You Can Expect:

• Post-Training Base Pay: $12 – $13.50 per hour.
• Commission: Potential to earn additional income through UNCAPPED monthly commissions ranging from 1% to 6% on individual sales, dependent on meeting specified sales goals.

The Total Compensation Range aligns with the local applicable minimum wage to the high-earning averages for this role. Individual compensation will consider various factors, including geographic location, performance, relevant qualifications, experience, skills, and education.

Weekly Hours: 40
Work Shift: Varies

Employee Benefits in the US include:

• Medical, Vision, Dental, and Basic Life Insurance.
• 401(k) retirement plan with up to 6% company match.
• Paid time off including 9-11 holidays annually, two weeks of prorated vacation as a new hire, and options for personal time or state-mandated sick time.

La-Z-Boy Incorporated is an equal opportunity employer. We recognize that diverse backgrounds, experiences, perspectives, and viewpoints contribute value to our ability to provide exceptional service and quality products, which is vital as we collaboratively build comfort. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

We are dedicated to fostering an environment where all employees feel valued and empowered to perform their best work and contribute innovative ideas. If you require a change or adjustment to the application, interview, or hiring process due to a disability, you may request reasonable accommodations by contacting our recruiting team via email or by calling 734-242-1444.

Job Posting Date: Thu, 08 May 2025 02:52:56 GMT

Apply now!