Sales & Catering Coordinator-Great Wolf Lodge

Mason, OH
April 17, 2025
Full Time
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Average Pay*: $15 - $20
*average hourly rate for this position in your area
Deadline date:
$8 - $8

Job Description

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Job Title: Sales & Catering Coordinator

Company: Great Wolf Lodge

Location: Mason, OH

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Sales & Catering Coordinator role in Mason, OH, appears to be somewhat below the industry standards for this position. Typically, salaries for this role range from $18 to $25 per hour depending on the level of experience and the specific responsibilities associated with the position. While cost of living in Mason may influence compensation, competitive rates are crucial for attracting qualified candidates. Therefore, while $17 may be acceptable for entry-level positions, it may not be sufficient to attract experienced talent, suggesting that the rate could be adjusted to align better with local industry norms.

Job description:

Pay: $17 per hour

At Great Wolf, the Sales and Catering Coordinator plays a vital role in supporting both clients and Lodge sales teams, facilitating the successful attainment of revenue, quality, and repeat business objectives.

Essential Duties & Responsibilities

  • Perform administrative tasks that support all group sales efforts as directed by the Director of Sales and Catering. Responsibilities include, but are not limited to, preparing sales kits, documenting prospective accounts, organizing files, drafting contracts, preparing invoices, ordering office supplies, and data entry.
  • Create Banquet Event Orders (BEOs) and Resumes for clients and operational departments to convey specific requirements, agreed-upon details, and pricing for meetings, events, or programs.
  • Accurately enter rooming lists, routing information, tax-exempt statuses, and payment verifications into Company software systems.
  • Monitor room blocks and maintain regular communication with relevant property personnel regarding group room pick-ups and rooming lists on a weekly basis.
  • Act as the Lodge’s representative in investigating and resolving any group-related complaints or conflicts, including but not limited to billing issues, misplaced items, reservations, and contract discrepancies.
  • Organize and coordinate client appreciation activities and in-house lodge events.
  • Provide detailed information regarding meeting-specific needs throughout the entire booking process, from negotiation to departure.
  • Attend pre- and post-conference meetings as necessary.
  • Manage all in-suite VIP packages and amenities as required.
  • Maintain the Posting Master (PM) account ledger by tracking all open PM accounts.
  • Assist the Sales Team with any special projects.

Basic Qualifications & Skills

  • Associate’s degree in hotel/hospitality or a related field, or a combination of equivalent experience and education.
  • Proficiency in Microsoft Office Suite.
  • Successful completion of a criminal background check and drug screening.
  • Strong professional communication skills, both verbal and written.

Desired Qualifications & Traits

  • Prior sales experience.
  • Familiarity with OPERA system.
  • Previous experience in a resort or hospitality setting.
  • Extensive customer service experience.
  • Strong problem-solving and organizational skills.
  • Attention to detail with a focus on exceeding quality standards.
  • Energetic and positive demeanor.
  • Ability to effectively manage multiple tasks concurrently.

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Physical capability to bend, stretch, and twist.
  • Willingness to stand or sit for prolonged periods.

Application Instructions:

To apply, click on “Apply Now” or engage with a recruiter via the chat feature located at the bottom of the Great Wolf website. Following a brief application, all qualified applicants will be promptly invited to set up an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who access the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without such access, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, or (c) consistent with the contractor’s legal obligations.

This contractor and subcontractor shall adhere to the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, as well as against individuals based on race, color, religion, sex, sexual orientation, gender identity, and national origin. Furthermore, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Posting Date: Sun, 06 Apr 2025 07:51:14 GMT

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