Sales & Catering Coordinator-Great Wolf Lodge

Mason, OH
April 18, 2025
Full Time
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Average Pay*: $18 - $22
*average hourly rate for this position in your area
Deadline date:
$8 - $8

Job Description

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Job Title: Sales & Catering Coordinator

Company: Great Wolf Lodge

Location: Mason, OH

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Sales & Catering Coordinator in Mason, OH, is generally considered below the average market rate for this position. According to various salary aggregators, the typical hourly wage for a Sales & Catering Coordinator in similar regions tends to range from $20 to $25 per hour, depending on experience and specific responsibilities. While entry-level positions might offer lower rates, the $17 per hour figure may not attract competitive candidates given the skill set often required for coordination in sales and catering, which includes strong organizational and customer service skills. Therefore, this pay rate may hinder the ability to recruit qualified applicants in the current job landscape.

Job description:

Pay: $17 per hour

At Great Wolf Lodge, the Sales and Catering Coordinator plays a crucial role in providing comprehensive support to both clients and the Lodge’s sales teams, facilitating the successful attainment of revenue, quality, and repeat business objectives.

Essential Duties & Responsibilities

  • Perform administrative tasks to support all group sales initiatives as directed by the Director of Sales and Catering (DOSC), including, but not limited to, the preparation of sales kits, documentation of prospective accounts, organization of files, drafting of contracts, invoice preparation, procurement of office supplies, and data entry.
  • Prepare Banquet Event Orders (BEOs) and Resumes for clients and operational departments, effectively communicating specific needs, agreed-upon details, and pricing for meetings, events, or programs.
  • Input accurate rooming lists, routing information, tax-exempt status, and payment verification into company software systems.
  • Monitor room blocks and regularly communicate with relevant property personnel regarding group room pick-ups and rooming lists.
  • Serve as the lodge’s representative in investigating and resolving group complaints or conflicts, including billing issues, misplaced items, and discrepancies related to reservations and contracts.
  • Organize and coordinate client appreciation events and in-house lodge activities.
  • Provide detailed information regarding meeting-specific requirements throughout the entire booking process, from negotiation to departure.
  • Attend pre- and post-conference meetings as necessary.
  • Manage all in-suite VIP packages and amenities as required.
  • Maintain the Posting Master (PM) account ledger by diligently tracking all open PM accounts.
  • Assist the Sales Team with various special projects as needed.

Basic Qualifications & Skills

  • An Associate’s degree in hotel/hospitality or a related field, or equivalent experience/education combination.
  • Proficient in Microsoft Office Suite.
  • Successful completion of a criminal background check and drug screening.
  • Strong professional communication skills, both verbal and written.

Desired Qualifications & Traits

  • Prior sales experience.
  • Familiarity with OPERA system.
  • Previous experience in a resort or hospitality setting.
  • Extensive customer service experience.
  • Strong problem-solving and organizational abilities.
  • Excellent attention to detail and commitment to exceeding quality standards.
  • Positive attitude and enthusiastic energy.
  • Ability to manage multiple tasks effectively.

Physical Requirements

  • Capability to lift up to 20 lbs.
  • Ability to bend, stretch, and twist.
  • Capacity to stand or sit for extended periods.

Application Instructions:
To apply, please click on "Apply Now" or engage with a recruiter via chat on Great Wolf Lodge’s website. Following a brief application process, all qualified candidates will be promptly invited to schedule an interview or attend an upcoming hiring event.

Position Close Date:
Great Wolf Lodge is an Equal Opportunity Employer and supports Protected Veterans and Individuals with Disabilities.

This contractor will not discharge or discriminate against employees or applicants based on inquiries or discussions about their own pay or the pay of others. Employees with access to compensation information as part of their essential job functions may not disclose such information to those without access unless explicitly allowed by law. Furthermore, this contractor adheres to the requirements prohibiting discrimination based on protected veteran status and disability, and ensures that all employment practices are free from bias related to race, color, religion, sex, sexual orientation, gender identity, national origin, and other protected characteristics.

Job Posting Date: Sun, 06 Apr 2025 00:09:41 GMT

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