Salon Guest Services Shift Leader-Douglas J Aveda Institute

Job Description

Job Title: Salon Guest Services Shift Leader

Company: Douglas J Aveda Institute

Location: Ann Arbor, MI

Pay: $16 – 20 per hour

AI Pay Analysis: The hourly rate of $16 to $20 for a “Salon Guest Services Shift Leader” in Ann Arbor, MI, appears to be on the lower end of the spectrum for roles in the salon and spa industry, particularly for a leadership position. According to industry standards, guest services roles typically range from $15 to $25 per hour, with leadership positions often earning more due to added responsibilities. In Ann Arbor, the cost of living is relatively high, which further necessitates competitive wages. Therefore, while this pay range may attract entry-level candidates, it may not adequately compensate experienced professionals or fully reflect the responsibilities of a leadership role in this sector.

Job description:

As a Guest Services Shift Leader, you will play a vital role in our salon’s leadership team, reporting directly to the Salon Director. You will be responsible for leading our Guest Services team and ensuring the seamless operation of Guest Services and Salon operations, all while upholding our commitment to providing exceptional guest care.

Your Responsibilities Will Include:

Leadership:

• Assist in training the Guest Services team in close collaboration with the Salon Director.
• Oversee front desk operations, retail, and guest care.
• Prepare and organize the Guest Services schedule to maximize efficiency.
• Act as a liaison for technicians during the Salon Director’s absence.
• Set high standards for the guest service team through exemplary leadership.
• Collaborate with the Salon Director to manage retail and supply orders, as well as timecard adjustments.

Guest Reservations:

• Deliver outstanding guest care from the moment guests arrive.
• Facilitate an excellent guest experience through warm greetings, efficient check-ins, and seamless check-outs.
• Play a critical role in salon opening and closing procedures.
• Manage cash handling, bank deposits, and customer returns.

Product & Service Knowledge:

• Maintain the visual appeal of the retail area.
• Stay informed about our product lines and assist guests in selecting suitable products.
• Participate in product knowledge training to provide expert recommendations.

What We’re Looking For:

• Strong leadership abilities, demonstrating the capacity to lead by example.
• Experience in coaching and supporting the Guest Services team in the absence of the Salon Director.
• Previous experience in retail and/or customer service is essential.
• Supervisory experience is a notable advantage.
• Exceptional organizational and multitasking capabilities.
• A polished and professional appearance, aligned with Douglas J and the salon industry.
• A High School diploma or equivalent; post-secondary education is a plus.
• Self-motivated individuals with outstanding communication skills.
• Attention to detail and a charismatic demeanor.
• Reliable transportation for bank deposits.
• Flexibility to work a full-time schedule, including evenings and Saturdays.

Why You’ll Love Being a Part of Our Team:

• Join a company with over 55 years of success and growth in the beauty industry.
• Competitive pay, ranging from $16 to $20 per hour based on experience.
• Enjoy discounts on products and services.
• Access affordable insurance benefits and a 401(k) with company matching.
• At Douglas J, we are proud of our commitment to diversity and inclusivity for all team members.

Are you ready to elevate your career as a Guest Services Shift Leader with Douglas J? Apply today to become a part of our passionate and dedicated team!

Job Posting Date: Sat, 17 May 2025 22:16:22 GMT

Apply now!