Server Assistant – Big E’s Downtown GR-Suburban Inns

Grand Rapids, MI
April 12, 2025
Part Time
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Average Pay*: $12 - $15
*average hourly rate for this position in your area
Deadline date:
$12 - $12

Job Description

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Job Title: Server Assistant – Big E’s Downtown GR

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $12.48 per hour

AI Pay Analysis: The hourly rate of $12.48 for a Server Assistant position at Big E’s Downtown in Grand Rapids, MI, is below the industry standard for similar roles in the area. As of 2023, the average hourly wage for server assistants or similar positions typically ranges from $13 to $15 per hour, depending on factors such as experience, establishment type, and location. Additionally, tips and other forms of compensation can significantly impact overall earnings in the hospitality industry. Therefore, while $12.48 may be competitive for entry-level positions or specific establishments, it may not be sufficient to attract and retain talent in a competitive market like Grand Rapids.

Job description:

Big E’s is a dynamic and high-energy establishment offering numerous opportunities for skill enhancement and career advancement. We invite you to become a part of the premier team in the Food and Beverage and Hospitality Industries.

Host:
The starting wage for this position is $12.48 per hour, in addition to participation in the tip pool.

Host Benefits Include:

  • Discounts at hotel and restaurant locations
  • Earned Paid Time Off for all team members
  • Health, vision, dental, and life insurance for full-time team members
  • Flexible scheduling options
  • Holiday pay
  • Eight hours of paid volunteer time annually
  • Opportunities for professional growth and advancement
  • Monetary recognition program
  • Referral program with monetary incentives
  • 100% paid maternity/paternity or adoption leave for qualifying employees under FMLA
  • Employee Assistance Program (EAP) through Pine Rest, providing three complimentary counseling sessions, access to an online library, and consultations for legal, financial, and elder care matters

Position Summary:
The Host is responsible for warmly welcoming guests and expressing gratitude upon their departure, while efficiently managing the flow of patrons throughout the restaurant in accordance with Suburban Inns’ Core Values, local health department regulations, and organizational standards. The Host will strive to ensure that every guest enjoys a fully satisfying experience.

Essential Functions:

  • Greet every guest in a friendly and positive manner, fostering personal connections to enhance their sense of welcome and value
  • Receive guests upon entry and thank them as they leave, holding the door as a courtesy whenever possible
  • Seat guests at appropriate tables according to their needs and in a manner that ensures servers receive a fair distribution of tables
  • Provide assistance with table service, which includes:
    • Refilling beverages
    • Clearing dishes from tables
    • Fetching and delivering items to tables
    • Pre-bussing tables and ensuring they are clean and wiped down
    • Cleaning menus
    • Responding to phone calls, managing reservations, and processing to-go orders
    • Ensuring restrooms are clean and well-stocked as needed
    • Keeping the Server Assistant station supplied (crayons, kids’ menus, regular menus, etc.)
    • Adhering to all Suburban Inns processes
    • Maintaining consistent attendance
    • Performing other duties as assigned by management

Position Requirements:

  • Minimum Knowledge: Ability to interpret and extract information and perform basic arithmetic functions. Strong communication skills are essential.
  • Formal Education and Job-Related Experience: No formal education is required.
  • License, Registration, and/or Certification Required: None.
  • Work Schedule: Availability to work during various shifts, including day, evening, night, holiday, and weekend assignments, depending on business needs.
  • Required Travel: This position does not require travel to other Suburban Inns properties or client locations; work is conducted on-site.

Uniform and Appearance Guidelines:
Uniform: A uniform shirt and name tag will be provided. Team members are responsible for providing Suburban Inns-approved black slacks or jeans (within specified guidelines) and black, close-toed, non-slip shoes.

Appearance: Visible earrings are permitted only in the ears or must be concealed during shifts. Hair should be well-groomed. This policy will be enforced by the position’s supervisor, in adherence to non-discriminatory practices, including but not limited to, race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, and veteran status. The Director of Operations has the authority to override any decisions made by the supervisor.

Job Posting Date: Wed, 09 Apr 2025 07:44:44 GMT

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